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Sky Q not connecting

Karenlm — Sun, 04 May 2025 10:07:04 GMT

Sky q has stopped connecting to internet nut all devices are still connecting perfectly . Have tried connecting with Ethernet and still no joy.

sky are telling me that it's a fault with BT broard band but why would it still connect to other devices ?...

VeteranISPUser — Sun, 04 May 2025 10:14:32 GMT

Hi @Karenlm Have you rebooted the router? It doesn’t matter that other devices work okay. Obviously followed by the Sky Q box.

Karenlm — Sun, 04 May 2025 10:15:09 GMT

Hi yes many times - it's been ongoing for over a month now

Manatarms84 — Sun, 04 May 2025 10:26:02 GMT

I would say bt are correct here if everything else connects besides the sky box especially over etherneg I would say that's your issue

imjolly — Sun, 04 May 2025 10:50:05 GMT

as SKYQ uses channel 36 have you changed your wifi 5ghz channel from smart to a channel other than 36 say 48?

Karenlm — Sun, 04 May 2025 12:08:54 GMT

I don't think so - well not to my knowledge - where would I be able to check ? Many thanks

Karenlm — Sun, 04 May 2025 12:10:11 GMT

I feel like I'm being batted from one to the other !

licquorice — Sun, 04 May 2025 12:20:16 GMT

Advanced wireless settings in the hub manager.

192.168.1.254

mikemod — Sun, 04 May 2025 15:43:07 GMT

What are the details when you go to SkyQ settings/setup/Network/Advanced Settings/Set Manually

It should list IP Address, Subnet Mask, Router, DNS Server

Karenlm — Sun, 04 May 2025 16:00:56 GMT

Yes that is correct thankyou

licquorice — Sun, 04 May 2025 17:26:49 GMT

???