This topic

Upload speed is awful / painfully slow (667kbps)

northy1 — Wed, 14 May 2025 10:00:38 GMT

i have FTTC and live in a rural spot 1 mile from the cabinet...so appreciate its never gonna be fast (frustratingly)

i get circa 20-25mbps Download

But Upload is awful - takes ages for example to upload a PPT in work....didnt use to be this bad when i was with Vfone and Plusnet etc

Extract from the Hub Manager page (192.168 etc):

Downstream sync speed: 20.147 Mbps
Upstream sync speed: 667 Kbps

Can this be right? in keeping with 20mb download?
Do i need to call Tech support ? (i fear doing this as i will get asked all the same daft questions about my router, wire etc)

Many Thanks!

Re: Upload speed is awful / painfully slow (667kbps)

Manatarms84 — Wed, 14 May 2025 12:58:35 GMT

I think a chat with technical support is worth the effort, yes I am sure there will be some questions about the set up and whats been done but that won't take long they can then identify if there are any issues and investigate further. Whilst there are plenty of things that can effect this, wired connection vs wireless and how many devices are on the network its worth an investigate

Re: Upload speed is awful / painfully slow (667kbps)

northy1 — Wed, 14 May 2025 12:58:53 GMT

Product code:Hub
Serial number:+091298+2425012963
Firmware version:v0.45.00.08028-BT
Firmware updated:Fri Apr 18 01:35:40 2025
Board version:R01
GUI version:1.80 11_07_2023
DSL uptime:0 days,11 Hours26 Mins34 Secs
Data rate:667 Kbps / 20.147 Mbps
Maximum data rate:667 Kbps / 21.256 Mbps
Full Fibre (FTTP) Mode:On
Noise margin:6.0 / 4.7
Line attenuation:25.2 / 37.7
Signal attenuation:20.4 / 45.5
VLAN id:101
Upstream error control:Off
Downstream error control:Off
Data sent / received:1.1 GB Uploaded / 6.9 GB Downloaded
Broadband username:bthomehub@btbroadband.com
Public Wi-fi status:Activated
2.4 GHz wireless network name:BT-29FJK6
2.4 GHz wireless channel:Smart (Channel 1)
5 GHz wireless network name:BT-29FJK6
5 GHz wireless channel:Smart (Channel 36)
Wireless security:WPA2
Wireless mode:Mode 1
Firewall:On
MAC address:34:19:4D:4C:F0:CE
Software variant:-
Boot loader: 0.1.7-BT

Re: Upload speed is awful / painfully slow (667kbps)

northy1 — Wed, 14 May 2025 13:01:46 GMT

the copper line to my house is awful - over 25 years and 100% of the issues we have had is resolved by Open Reach coming to replace line or fix the line etc. We have had several faults this year resulting in them patching up the line

So my strong suspicion is its the line....

What kinda speeds should i expect for 20mbps download?

Re: Upload speed is awful / painfully slow (667kbps)

chrisjp — Wed, 14 May 2025 13:34:02 GMT

My FTTC upload speed runs at about 1/4 of the download speed, so you should probably expect to get around 5Mbps upload.

Re: Upload speed is awful / painfully slow (667kbps)

JonUK — Wed, 14 May 2025 15:38:29 GMT

@northy1 said

DSL uptime:0 days,11 Hours26 Mins34 Secs
Data rate:667 Kbps / 20.147 Mbps
Maximum data rate:667 Kbps / 21.256 Mbps
Full Fibre (FTTP) Mode:On
Noise margin:6.0 / 4.7
Line attenuation:25.2 / 37.7
Signal attenuation:20.4 / 45.5

Why is your router set to Full Fibre (FTTP) Mode:On when you have FTTC?

Re: Upload speed is awful / painfully slow (667kbps)

licquorice — Wed, 14 May 2025 15:38:58 GMT

@JonUK wrote:

@northy1 said

Why is your router set to Full Fibre (FTTP) Mode:On when you have FTTC?

It doesn't matter, all it does is change port 4 from LAN to WAN

Re: Upload speed is awful / painfully slow (667kbps)

northy1 — Wed, 14 May 2025 15:42:35 GMT

Router is default - i didnt edit that! (FTTP)

i am using TP link Deco mesh, but (i) those numbers are from the router (ii) download and upload is same if i connect via LAN cable to the router direct.

Re: Upload speed is awful / painfully slow (667kbps)

imjolly — Wed, 14 May 2025 16:59:18 GMT

Can you enter your address and post results to see what it shows as expected connection speed for your line. Please add the notes as well. https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Upload speed is awful / painfully slow (667kbps)

northy1 — Wed, 14 May 2025 17:04:29 GMT

Thanks IMJolly

Re: Upload speed is awful / painfully slow (667kbps)

northy1 — Wed, 14 May 2025 17:09:59 GMT

FTTP is not available.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

Thank you for your interest

Re: Upload speed is awful / painfully slow (667kbps)

imjolly — Wed, 14 May 2025 21:10:42 GMT

As you can see the expected up speed was 1.3/0.8mb and you are slightly below bottom level. Unfortunately there is no guarantee on up speed you could try CS 03301234150 and see if they can help

What did your package show in MYBT?

Re: Upload speed is awful / painfully slow (667kbps)

northy1 — Wed, 14 May 2025 22:24:55 GMT

Thanks

FYI i did a facrory reset on my router and it came back after a longtime trying to connect (about 15 mins) with 5mbps download connection!

So i then attempted to reboot a few times and it just didnt reconnect (after waiting for >30 mins).

I then left it for a few hours and come home to find it connected....but now 17mbps....so 3mbs less than i did earlier!

I will reboot again overnight and see what its like in morning, and then (if i have spare time) call Tech support as clearly something isnt right if its taking this long to connect and connecting at vastly different speeds?

Re: Upload speed is awful / painfully slow (667kbps)

northy1 — Wed, 14 May 2025 22:59:15 GMT

From MyBT:

so worse than promised...

Re: Upload speed is awful / painfully slow (667kbps)

licquorice — Thu, 15 May 2025 07:10:49 GMT

Don't keep rebooting your router, it will make things worse. DLM will take umbrage and reduce your speed even further.

Re: Upload speed is awful / painfully slow (667kbps)

northy1 — Thu, 15 May 2025 09:03:04 GMT

yeah thats probably happening - now on 14mbps!

what can i do - simply wait for a few days and reconnect or need to call support?

Re: Upload speed is awful / painfully slow (667kbps)

licquorice — Thu, 15 May 2025 09:05:05 GMT

Call support

Re: Upload speed is awful / painfully slow (667kbps)

northy1 — Thu, 15 May 2025 09:18:57 GMT

1. So i call CS - and follow options for Broadband...then Faults...it tells me it will send a SMS with a link
i get the SMS and follow it - it tells me it will send me another SMS
then i get an SMS saying i am not eligible as im not an EE customer - WTF?

2. Call again - get another text - repeat as above

3. Call again - try a different route
Now get a text to run fault diagnostics...

4. Call again - back to #1

Q. is there a direct route to speak to UK/Ireland tech support?

Re: Upload speed is awful / painfully slow (667kbps)

northy1 — Thu, 15 May 2025 09:20:37 GMT

Tech bot tells me fault is fine and i need to reboot ....

Re: Upload speed is awful / painfully slow (667kbps)

northy1 — Thu, 15 May 2025 09:47:56 GMT

ok so 6th call, the IVR or whatever recognised id called multiple times and i eventually got routed to a human.

They said my wifi channel was congested and did something....didnt change anything my end....i did try to explain that i have the BT Hub Wifi disabled and using a Deco...and i queried that surely this wouldnt help the sync speed? Didnt really explain...

So despite my scepticism, they have now booked in a BT home engineer to visit Monday, but not an Open reach?
i did query this a lot - ie that the router sync speed is limited at 14mbps surely at the BT / DLAM / Cabinet and sending an engineer to the home isnt going to help any? Can a BT or Openreach engineer visiting my house update the DLAM?

Will see...to be honest i felt like i knew more about this than the CS representative...