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Re: Full Fibre and Smart Hub 2 problems

srspanton — Wed, 14 May 2025 21:53:53 GMT

I have a similar problem with the smart hub 2.

The wi-fi becomes progressively worse over time.

Usually ends with only 5GHz band working.

2.4GHz obviously still sends beacon frames but is unable to complete the wi-fi connection sequence.

BT did promise me a new router but it hasn't arrived.

Note that my previous FTTC broadband with a smart hub 1 was extremely good and very reliable. The migration to FTTP with a smart hub 2 is a big step backwards

Re: Full Fibre and Smart Hub 2 problems

WSH — Wed, 14 May 2025 22:14:14 GMT

This thread is nearly 12 months old. It might be better if you re-post this as a new question.

Re: Full Fibre and Smart Hub 2 problems

Peter_W — Thu, 15 May 2025 13:27:29 GMT

Hi @srspanton.

Welcome to the BT Community 😊

I've split this into its own thread just so you have a dedicated place for your query and any replies are relevant directly to you.

I'm glad to hear that our team have gotten on the case and are providing you with a new Hub, too.

When was it this was ordered?
Peter