This topic

Internet shutting down when on holiday

Safsnowball — Thu, 22 May 2025 10:39:05 GMT

Hi I have FTTP with the Smart Hub, on the last three occasions when I have gone away on holiday my internet seems to shut itself down. I become aware of it because my doorbell cam reports that it’s offline. When I get home the hub seems ok, with the blue light, but the internet connection has disappeared. A reboot of the hub cures the problem.
My question is does the hub go into some sort of sleep mode after a period of inactivity, is there a setting somewhere that I need to toggle?

Re: Internet shutting down when in holiday

Leanne_T — Sat, 24 May 2025 07:19:49 GMT

Morning @Safsnowball

Thanks for coming to the community.

I would suggest giving our broadband tech guides a call so the connection can be checked and see why this happened the last three times you have been on holiday.

Let us know how you get on 🙂

Leanne.

Re: Internet shutting down when on holiday

Kodikid — Sat, 24 May 2025 11:14:18 GMT

Think of Broadband as a running tap....it stays on unless you switch it off.

Re: Internet shutting down when on holiday

Safsnowball — Sat, 24 May 2025 12:55:43 GMT

Well that’s what I thought, but three times now it has shut itself down when I’ve been on holiday 🤷‍♂️

Re: Internet shutting down when on holiday

WSH — Sat, 24 May 2025 16:11:03 GMT

Probably some sort of power saving mode, perhaps on the door bell?