This topic

Openreach Database

jpshaywood — Tue, 10 Jun 2025 17:22:28 GMT

I'm trying to accept a BT offer to upgrade my Broadband package. When I try to check out I get the message

Sorry - The postcode you have entered does not match with the postcode recorded by Openreach for the telephone number entered.

I've spent nearly an hour on the phone to 2 separate advisors but nobody seems to be able to sort the issue.

Help!!

John

Re: Openreach Database

imjolly — Tue, 10 Jun 2025 17:44:33 GMT

You need your ISP BT to raise an ORDI wth openreach to get your records corrected. you cannot contact openreach direct as they do not deal with the public

Re: Openreach Database

jpshaywood — Tue, 10 Jun 2025 17:59:39 GMT

Surely the BT telephone staff should know this?;

They didn't seem to have a clue.

Which department in BT should I speak to?

John

Re: Openreach Database

imjolly — Tue, 10 Jun 2025 18:40:28 GMT

You need to phone CS 03301234150 and they should know how to raise an ORDI

If you are trying to change/renew your package try phoning retentions 080078314

Re: Openreach Database

jpshaywood — Tue, 10 Jun 2025 18:47:14 GMT

Thanks. Will try tomorrow