https://community.bt.com/t5/BT-Fibre-broadband/Full-Fibre-Open-reach-has-cancelled-installation-appointment-3/m-p/2436459#M360915 <P><SPAN>Hi all,<BR /></SPAN><SPAN>I signed up for a Full Fibre business package with BT, and my installation has now been cancelled three times by Openreach. Every time I’ve called BT, I’ve been given a different excuse, either the engineer was ill or they didn’t have the right equipment.</SPAN></P><P><SPAN>This has now caused a three-week delay to my business, and I’m getting nowhere with customer service. No one is taking responsibility or offering a clear solution. It’s incredibly frustrating, especially when reliable connectivity is critical for running a business.</SPAN></P><P><SPAN>Has anyone else experienced this? And how can I escalate this to actually get it resolved?</SPAN></P><P><SPAN>Thanks in advance for any advice.</SPAN></P> Fri, 20 Jun 2025 11:45:18 GMT Reema10 2025-06-20T11:45:18Z https://community.bt.com/t5/BT-Fibre-broadband/Full-Fibre-Open-reach-has-cancelled-installation-appointment-3/m-p/2436459#M360915 <P><SPAN>Hi all,<BR /></SPAN><SPAN>I signed up for a Full Fibre business package with BT, and my installation has now been cancelled three times by Openreach. Every time I’ve called BT, I’ve been given a different excuse, either the engineer was ill or they didn’t have the right equipment.</SPAN></P><P><SPAN>This has now caused a three-week delay to my business, and I’m getting nowhere with customer service. No one is taking responsibility or offering a clear solution. It’s incredibly frustrating, especially when reliable connectivity is critical for running a business.</SPAN></P><P><SPAN>Has anyone else experienced this? And how can I escalate this to actually get it resolved?</SPAN></P><P><SPAN>Thanks in advance for any advice.</SPAN></P> Fri, 20 Jun 2025 11:45:18 GMT https://community.bt.com/t5/BT-Fibre-broadband/Full-Fibre-Open-reach-has-cancelled-installation-appointment-3/m-p/2436459#M360915 Reema10 2025-06-20T11:45:18Z https://community.bt.com/t5/BT-Fibre-broadband/Full-Fibre-Open-reach-has-cancelled-installation-appointment-3/m-p/2436468#M360916 <P>as you are a business user can you post here&nbsp;&nbsp;<A href="https://business.forums.bt.com/" target="_blank">https://business.forums.bt.com/</A></P> <P>this is a residential forum</P> Fri, 20 Jun 2025 12:37:48 GMT https://community.bt.com/t5/BT-Fibre-broadband/Full-Fibre-Open-reach-has-cancelled-installation-appointment-3/m-p/2436468#M360916 imjolly 2025-06-20T12:37:48Z