This topic

Bt hub solid orange light

weronisia1651 — Sat, 21 Jun 2025 20:51:35 GMT

My bt hub 2 turned to solid orange this morning. What do I do? I've tried everything, restarting, disconnecting, seems nothing works. Did anybody recently have similar problem?

Re: Bt hub solid orange light

imjolly — Sat, 21 Jun 2025 21:21:35 GMT

Phone CS. 03301234150 and report fault. Do you have FTTC or FTTP?

Re: Bt hub solid orange light

weronisia1651 — Sat, 21 Jun 2025 21:24:06 GMT

FTTP

Re: Bt hub solid orange light

iniltous — Sun, 22 Jun 2025 07:28:31 GMT

If you have FTTP then the status of the ONT lights are informative, is the PON light green and steady or is the LOS (red) light lit , LOS = loss of signal, would indicate a physical problem with the Openreach fibre , upto it entering the ONT , if the PON light is steady then the OR network is fine with either case could be the ONT itself (but that’s not very likely) , but switching it off and on and ensuring the green plug is fully ‘in’ is worthwhile.

If the PON light is steady green , then it’s going to be a BT issue , but even if it’s LOS that’s lit , you still need to call BT to report the problem irrespective of where the issue is