This topic

BT Hybrid Connect Not Working

martinimber — Thu, 10 Jul 2025 10:29:01 GMT

Hello

I have been testing an internet failover, and it failed.

Red flashing light on the 4G box, but it is recognised by my hub.

Status is Ready

Unplug the line to the wall socket and NOTHING.

Everything pushes me to ask here.

Thanks

Martin

Re: BT Hybrid Connect Not Working

imjolly — Thu, 10 Jul 2025 10:47:07 GMT

do you have a good EE mobile signal in your home? it can take a good few minutes after drop in internet connection for the Hybrid to kick in

do you have the add on Halo 3+ as part of your package?

Re: BT Hybrid Connect Not Working

martinimber — Thu, 10 Jul 2025 12:06:21 GMT

I have Halo 3, and now after a reset it gets the white circle.

Green, flashing green, flashing blue, blue, sits on that for a while, with access from the hub.

After a couple of minutes drops back to white circles. And the hub loses contact.

Goes from Ready to Modem Disconnected.

Re: BT Hybrid Connect Not Working

martinimber — Thu, 10 Jul 2025 12:10:34 GMT

Just restarted hub and modem, will test that in a minute

Re: BT Hybrid Connect Not Working

martinimber — Thu, 10 Jul 2025 12:13:45 GMT

OK had all Ok so pulled the WAN cable and the 4G modem went white and no fail over, just had to wait to get back to fibre.

Re: BT Hybrid Connect Not Working

martinimber — Thu, 10 Jul 2025 12:29:06 GMT

Just caught it after a restart, solid blue, red, white, in about 1 second

Re: BT Hybrid Connect Not Working

imjolly — Thu, 10 Jul 2025 13:18:16 GMT

from the Halo terms it would appear you need Halo3+ to get the automatic fall over if you drop internet connection otherwise with Halo 3 you need to contact BT to activate hybrid

https://www.bt.com/help/broadband/learn-about-broadband/bt-halo/what-is-bt-halo-and-how-can-i-get-it-

Re: BT Hybrid Connect Not Working

martinimber — Thu, 10 Jul 2025 13:48:48 GMT

New modem on teh way

Re: BT Hybrid Connect Not Working

martinimber — Fri, 11 Jul 2025 09:17:46 GMT

Oh well, new kit, connected OK, then dropped to continual flashing red light, will leave for now and try again later.

Re: BT Hybrid Connect Not Working

martinimber — Fri, 11 Jul 2025 09:18:19 GMT

OK, it does connect, but internet does not work, and flashing red lights.

Re: BT Hybrid Connect Not Working

martinimber — Fri, 11 Jul 2025 09:25:26 GMT

single bar signal strength, unlike O2 (ex BT Cellnet) which works fine here

Re: BT Hybrid Connect Not Working

Christopher_G — Fri, 11 Jul 2025 13:11:12 GMT

Hi @martinimber

I understand you're with BT, but could you check your postcode on the EE Mobile Coverage checker please? What does it estimate your coverage should be like?

Chris