This topic

Installation plan

Lynnywynny — Tue, 15 Jul 2025 12:49:38 GMT

I hope someone can help me, I had openreach fit fibre into my flat, but as my flat is housing association I did not realise that needed permission from them. I have now been told I need to get the installation plan from openreach, would any one know how I go about this, as I am having trouble getting hold of anyone to talk to.

Re: Installation plan

gg30340 — Tue, 15 Jul 2025 13:22:32 GMT

Who is your service provider?

Re: Installation plan

Lynnywynny — Tue, 15 Jul 2025 13:23:16 GMT

Plusnet

Re: Installation plan

gg30340 — Tue, 15 Jul 2025 13:25:16 GMT

You would need to contact Plusnet who are the Openreach customer, and ask them to get the details on your behalf.

Re: Installation plan

imjolly — Tue, 15 Jul 2025 13:46:08 GMT

If you have already had the fibre fitted I am not sure what help an installation plan will be. As @gg30340 posted you need to contact plusnet

Re: Installation plan

Lynnywynny — Tue, 15 Jul 2025 13:46:18 GMT

I have spoken to plusnet, and they were the ones who told me to get in contact with openreach. I seem to ve going round in circles 😅

Re: Installation plan

licquorice — Tue, 15 Jul 2025 13:53:51 GMT

Either way it is absolutely nothing to do with BT!

Re: Installation plan

gg30340 — Tue, 15 Jul 2025 13:55:41 GMT

Openreach is part of the BT Group however is a stand along company and has nothing to do with BT Retail.

Openreach's customers are the Internet Providers such as Plusnet, Sky BT etc. It does not deal directly with the Internet Providers customers.ie you and me.

You need to go through your Internet Provider.

As you are not a BT Broadband customer BT can not do anything to assist you.

Re: Installation plan

Lynnywynny — Tue, 15 Jul 2025 14:14:10 GMT

I don't what the installation plan would be either, but that's what my landlord wants, or I'm in breach of my tenancy.

Re: Installation plan

VeteranISPUser — Tue, 15 Jul 2025 14:27:18 GMT

Hi @Lynnywynny Your only route to Openreach is through Plusnet. Why don’t you raise a formal complaint with Plusnet, requesting the information required by your landlord. No need to mention Openreach. Your contract is with Plusnet.

Re: Installation plan

iniltous — Tue, 15 Jul 2025 14:37:19 GMT

What type of flat is it , ( converted house , small purpose built building containing 2-6 flats , tower block etc ) , there are many different type of ‘flats’ …. some larger type MDU’s can’t be supplied with service until Openreach first obtain permission from the freeholder , managing agent, building owner etc as the building is ‘block wired’ before any orders can be taken , so this pre-fit type work would be known about by the building ‘owners’ ….in some smaller MDU , like a converted house fir example , there isn’t necessarily any work done in advance so any permission necessary should be obtained by the tenant or leaseholder if the flat is owner occupied….
TBH it’s not likely that you will be able to get what your landlord wants , but the pretty obvious thing for the landlord to do is inspect what’s been done , rather than wanting documentation after the effect.

Re: Installation plan

Lynnywynny — Tue, 15 Jul 2025 14:47:31 GMT

Thankyou all for your help i will get in contact with my landlord

Re: Installation plan

36ULW — Thu, 17 Jul 2025 20:02:37 GMT

It sounds like your Housing Association is asking for a Job Pack.

One won’t exist if it’s a 5-15 Reactive Build, which I’m guessing yours is because if it was a Proactive Build, 15+ Flats then Openreach would’ve agreed to the Build with them anyway.