This topic

network issue in Denham Green UB9, lost of signal since 12/07

pandalorian — Sun, 13 Jul 2025 20:45:48 GMT

I have lost the internet connection since noon the 12th, reported to fault to BT, may I get an update on the progress please. Thank you.

Re: network issue in Denham Green UB9, lost of signal since 12/07

licquorice — Sun, 13 Jul 2025 20:58:03 GMT

This is a customer to customer self help forum.

You reported the fault on a Saturday, there won't be any progress until at least tomorrow at the earliest.

Re: network issue in Denham Green UB9, lost of signal since 12/07

pandalorian — Sun, 13 Jul 2025 21:01:16 GMT

ah I see, thank you for the reply!

Re: network issue in Denham Green UB9, lost of signal since 12/07

Aussiebird — Fri, 18 Jul 2025 07:53:27 GMT

I live in Denham Green UB9 and network has been down for days. We have no idea why? Cant get through to BT. Are you still having the issue?

Re: network issue in Denham Green UB9, lost of signal since 12/07

Katie_J — Fri, 18 Jul 2025 12:41:51 GMT

Hello @Aussiebird.

Thanks for coming here.

What happens when you try to call our customer care team?

Have you been able to report a fault by visiting this page?

Katie

Re: network issue in Denham Green UB9, lost of signal since 12/07

pandalorian — Fri, 18 Jul 2025 12:50:51 GMT

This has been fixed I believe at least I have been reconnected since Thursday 17th late afternoon.

Re: network issue in Denham Green UB9, lost of signal since 12/07

pandalorian — Fri, 18 Jul 2025 13:53:52 GMT

Spoke to soon, I’ve just lost the connection again… didn’t even last a day.

Re: network issue in Denham Green UB9, lost of signal since 12/07

Aussiebird — Fri, 18 Jul 2025 14:36:32 GMT

Ouch that must have hurt!

Re: network issue in Denham Green UB9, lost of signal since 12/07

Aussiebird — Fri, 18 Jul 2025 14:40:36 GMT

I couldn't get through, hence the reason I am here.
Others in our Retirement village who did get theough after trying fir hours, were told it would be be fixed at a certain time, and that just never happened.

Re: network issue in Denham Green UB9, lost of signal since 12/07

pandalorian — Fri, 18 Jul 2025 21:21:27 GMT

This is some serious issue... on Monday I managed to eport the fault to a BT Guide via using the 'Message Us' option, also filed a complain,

https://www.bt.com/help/contact-bt/technical-support/broadband

I will try again tomorrow.

Re: network issue in Denham Green UB9, lost of signal since 12/07

pandalorian — Mon, 21 Jul 2025 12:28:47 GMT

@Aussiebird

I still have no connection at all... have you had any luck?