https://community.bt.com/t5/BT-Fibre-broadband/Broadband/m-p/2440810#M361518 <P>I have made several phone calls to BT about my broadband and they are now saying I need a new router.i am sending back one router as I have BT essentials at £16 month I am so confused&nbsp;</P> Wed, 13 Aug 2025 06:37:42 GMT Wrightmaryfamily123 2025-08-13T06:37:42Z https://community.bt.com/t5/BT-Fibre-broadband/Broadband/m-p/2440810#M361518 <P>I have made several phone calls to BT about my broadband and they are now saying I need a new router.i am sending back one router as I have BT essentials at £16 month I am so confused&nbsp;</P> Wed, 13 Aug 2025 06:37:42 GMT https://community.bt.com/t5/BT-Fibre-broadband/Broadband/m-p/2440810#M361518 Wrightmaryfamily123 2025-08-13T06:37:42Z https://community.bt.com/t5/BT-Fibre-broadband/Broadband/m-p/2440967#M361525 <P>Morning <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/346807">@Wrightmaryfamily123</a></SPAN>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>Have you upgraded to a new router and broadband package? Or, are you having connection problems and the team have advised a replacement router is needed?&nbsp;</P> <P>Speak soon <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Leanne.</P> Thu, 14 Aug 2025 07:45:36 GMT https://community.bt.com/t5/BT-Fibre-broadband/Broadband/m-p/2440967#M361525 Leanne_T 2025-08-14T07:45:36Z