This topic

Upgrading contract

Juggler61 — Tue, 19 Aug 2025 16:47:34 GMT

Hi I’ve been assured by a “ guide” that Bt will provide me with a wifi6 router replacing my smart hub 2 - as I take out with bt a new 24 month 500 mps contract -this is exactly what I asked for -

will it happen ?

Re: Upgrading contract

licquorice — Tue, 19 Aug 2025 17:04:00 GMT

BT don't have a WiFi 6 router, EE do however.

Re: Upgrading contract

Juggler61 — Tue, 19 Aug 2025 18:07:34 GMT

Yep I know but bt told me today they would send a Wi-Fi 6 router replacing my smart hub - I reconfirmed it verbally several times -
I’ve just now had a notice saying smart hub on its way - if that is what arrives - it’s 100% not what I was told

Re: Upgrading contract

Leanne_T — Wed, 20 Aug 2025 17:02:01 GMT

Hi @Juggler61

Thanks for coming to the community.

If you would like to discuss what has been ordered and advised on the call, please get back in touch with our broadband tech guides and they can get everything looked into for you.

Leanne.

Re: Upgrading contract

Juggler61 — Thu, 21 Aug 2025 09:23:51 GMT

Yep they sent the wrong router - calling the excellent service team and being left on hold …

Re: Upgrading contract

licquorice — Thu, 21 Aug 2025 09:27:10 GMT

What a surprise!

Re: Upgrading contract

Anonymous — Thu, 21 Aug 2025 09:56:50 GMT

Next week in MyBT:

Choose from one of our exclusive offers, specially tailored to you. Unnecessarily renew your broadband contract & you can choose from either:

New lamps for old
Five magic beans
A suit of the finest invisible thread

Re: Upgrading contract

Juggler61 — Thu, 21 Aug 2025 10:35:53 GMT

Invisible clothes - only available from EE

Re: Upgrading contract

Juggler61 — Thu, 21 Aug 2025 10:42:09 GMT

Yep - now I have to move to Ee but have a battery back - living in poor mobile signal area -up supplied by bt - that EE won’t accept - even though it’s labelled” bt and ee “

nether company support it anymore -but it’s important for emergency calls following power outs which aren’t uncommon here -

anyway thanks off comm for removing any obligation for emergency call capability provision

Re: Upgrading contract

gg30340 — Thu, 21 Aug 2025 12:18:46 GMT

@Juggler61wrote:
Yep they sent the wrong router - calling the excellent service team and being left on hold …

It could be argued that BT sent you the correct router.

It was the service rep that was wrong by saying you would get a BT wifi 6 router when BT do not supply one.

Raise a complaint or buy an EE router from ebay for about £30.

Re: Upgrading contract

Juggler61 — Thu, 21 Aug 2025 12:35:11 GMT

Good idea - will a EE router work on a bt fibre Contract ?

Re: Upgrading contract

Juggler61 — Thu, 21 Aug 2025 12:37:24 GMT

Thanks - good idea -

I’m Will a EE router work on a bt fiber contract ?

Re: Upgrading contract

imjolly — Thu, 21 Aug 2025 13:04:34 GMT

yes

Re: Upgrading contract

gg30340 — Thu, 21 Aug 2025 13:57:38 GMT

@Juggler61wrote:
Good idea - will a EE router work on a bt fibre Contract ?

Yes, otherwise I would not have suggested it.

Re: Upgrading contract

Juggler61 — Fri, 22 Aug 2025 02:54:36 GMT

Thanks for your advice - can you tell me should I get

a SH32b or Sh31B please

I have fttp

Thank you

Re: Upgrading contract

Kodikid — Fri, 22 Aug 2025 09:15:34 GMT

Might be best asking that question on the EE community.

Re: Upgrading contract

gg30340 — Fri, 22 Aug 2025 11:02:02 GMT

@Juggler61wrote:
Thanks for your advice - can you tell me should I get
a SH32b or Sh31B please
I have fttp
Thank you

The 32b is the latest one so it may be the better one but I do not know any of the specs about them or how they perform so it may be best to do as suggested and ask on the EE Forum. https://community.ee.co.uk/