This topic

EE full fibre

licquorice — Fri, 29 Aug 2025 11:52:39 GMT

I have just received an email from BT offering me full fibre with EE. As there is no Openreach fibre in our village, are EE using Gigaclear's infrastructure?

Re: EE full fibre

jac_95 — Fri, 29 Aug 2025 12:12:19 GMT

@licquorice

Not that I'm aware of. Even on Gigaclear's list of partners, they don't have EE on it. Wonder if it's just a mailing letter for a generic area rather than taking into account specific addresses based on availability.

Does it say it's available on EE's website for your address?

Re: EE full fibre

licquorice — Fri, 29 Aug 2025 12:35:29 GMT

No, but the email says my full postcode has full fibre.

Re: EE full fibre

Peter_W — Fri, 29 Aug 2025 12:54:31 GMT

Good afternoon @licquorice.

Thanks for taking the time to flag this, I've had a double check and we definitely aren't in a partnership with Gigaclear for this area, so it does sound like this may have been sent in error.

I'm going to get this fed back, and if we require any further details I'll let you know.

Peter

Re: EE full fibre

licquorice — Fri, 29 Aug 2025 12:59:31 GMT

Thanks @Peter_W

The email has the last 4 digits of my account and says full fibre is available at my full postcode.

Re: EE full fibre

WSH — Fri, 29 Aug 2025 13:25:05 GMT

When you say “village” just how small and remote are you?

The reason I ask is because I live on an estate on the edge of a small town. It’s bordering open country and almost rural. Not exactly the centre of urban activity. I saw no OR activity in the area but, (as I had a declaration of interest registered), out of the blue OR suddenly emailed me to say full fibre was now available. Two properties at the end of the street are even connected and I’m down to be done. I’m still baffled as to when they put the infrastructure in though, as I saw nothing. CF where certainly noticeable enough when they did theirs.

The point being, that when it does become available it may well seem out of the blue, so good luck.

Re: EE full fibre

Peter_W — Fri, 29 Aug 2025 13:28:32 GMT

Cheers @licquorice.

Just to be sure as well, have you had a chance to recently check the Openreach Fibre checker?

There are more and more places having this rolled out, and there's a chance this could have been sent in anticipation of future availability.

Peter

EE full fibre email

TattooCharlie — Fri, 29 Aug 2025 13:31:59 GMT

I received an email today offering EE full fibre as it has apparently "arrived in my area." Except it hasn't and apparently I can't order it.

It looks like @licquorice got a similar email. Is it just a mistake?

I'm in Vauxhall, SE11.

Re: EE full fibre

jac_95 — Fri, 29 Aug 2025 13:46:14 GMT

@licquorice @Peter_W

FYI https://www.thinkbroadband.com/news/bt-offering-full-fibre-upgrades-when-service-not-actually-available-at-an-address

It would seem some mailing campaigns are covering areas where maybe some properties can get full fibre but not down to the specific address

Re: EE full fibre

gg30340 — Fri, 29 Aug 2025 14:19:36 GMT

My area now has FTTP. Virgin had to dig up the pavements to lay their duct/cable. Shortly after Virgin completed their work they announced FTTP available. Almost at the same time Openreach announced FTTP was available.

I saw no digging from Openreach but they were in the area and were pulling/blowing fibre through the underground phone cable ducting. They did the street in less than a day.

When I ordered FTTP a "surveyor" came out and after I spoke to him he marked the pavement where the fibre was to enter my garden and where I wanted the fibre to enter my house. He said it will be a small dig to connect it all up so presumably they will break into the nearest phone duct junction/manhole which is only a couple of meters from my property and connect there. I have since seen Openreach markings outside other houses.

It may be that you missed Openreach doing similar if you were on holiday when it happened.

Re: EE full fibre

barnpiece — Fri, 29 Aug 2025 14:36:20 GMT

I had a text message and an email today from BT saying EE full fibre is available, giving my postcode.

The Openreach checker says it's not coming until sometime next year!

Richard

Re: EE full fibre

licquorice — Fri, 29 Aug 2025 14:52:14 GMT

@Peter_Wwrote:
Cheers @licquorice.
Just to be sure as well, have you had a chance to recently check the Openreach Fibre checker?
There are more and more places having this rolled out, and there's a chance this could have been sent in anticipation of future availability.
Peter

Edited: Fibre checker says ~~there are no plans to supply fibre~~. We’ll be building in this area in the next year

Re: EE full fibre

licquorice — Fri, 29 Aug 2025 14:42:13 GMT

@WSHwrote:
When you say “village” just how small and remote are you?

Small rural village (800 pop) over 3 miles to next areas of population.

Re: EE full fibre

Aljaha — Fri, 29 Aug 2025 15:41:00 GMT

I have had the same email today and I did see a couple of workmen pushing the drawropes from each manhole (I know wrong word) and marking them with blue arrows. Nothing else has been done as there has been nothing fitted to the poles. I'm on the edge of Croydon. It looks as if BT/EE are jumping the gun when the conversion has only just begun.

Re: EE full fibre email

michaelh4 — Sat, 30 Aug 2025 17:50:35 GMT

I had a similar email from BT/EE. I checked the OR availability checker which says "Available to order soon"

Re: EE full fibre email

licquorice — Sun, 31 Aug 2025 08:30:41 GMT

Interestingly, a friend a few doors away hasn't had the email. They moved to EE from BT at last renewal so it would appear the email is simply yet another ruse to get BT customers to move to EE with unavailable promises.

Re: EE full fibre email

Aljaha — Sun, 31 Aug 2025 08:40:58 GMT

I think you are correct, having reread the email fully it does say:

And you get a free upgrade

You have our Full Fibre Guarantee, which means you can get a free upgrade now that it's available in your area.

Re: EE full fibre

shakey1981 — Sun, 31 Aug 2025 10:30:30 GMT

a nistake on bts part

dont click in the email that wants you to order just wait untill its avilable and order straigt from website

Re: EE full fibre

roger06 — Sun, 31 Aug 2025 11:56:52 GMT

Same here - BT just getting hopes up and wasting my time. They should sort their act out.

They also waste my time with 'exclusive personalised offers', which are just the package I'm on currently, but more expensive.

Re: EE full fibre

conrad — Sun, 31 Aug 2025 12:14:33 GMT

I too got the same email which surprised me as there hadn't been any Openreach activity. On checking the availability checkers my property can't get it but that is because I live in a ground floor flat. Any property in the road which is part of a MDU cannot get FTTP but all single units can now. The Openreach checker does state for the MDUs that "We'll be building in this area in the next year"