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Connection Issue

Skiffer — Thu, 04 Sep 2025 11:50:33 GMT

We've had our BT Hub for about 3 years and it's been fine until the last few weeks. But now the connection is dropping all the time and it's getting to be very frustrating - it's affecting all of our devices but TVs and computers are the most annoying (especially when watching a tense match on TV and the connection drops at an important moment). I've tried the obvious solutions of rebooting devices, rebooting the router and moving the router.

Re: Connection Issue

Christopher_G — Fri, 05 Sep 2025 15:26:47 GMT

Hi @Skiffer

Welcome to the community.

Please try the steps here on this 'Fix your BT Broadband connection problems' help page. There's also a troubleshooter link on there too that may help diagnose a problem.

If you're still having issues afterwards, I recommend speaking with our technical support team so that they can look into it further with you.

Hope you get sorted.

Chris