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New Full BB slow?

sirbenfro — Tue, 09 Sep 2025 11:21:50 GMT

Upgraded to Full Fibre 500, not getting speeds anywhere near that (about half) is that normal, does it tae a while to settle down?

Thanks

Re: New Full BB slow?

iniltous — Tue, 09 Sep 2025 12:18:28 GMT

No it’s not normal , and there is no settling in period, so there are two possibilities for this apparent poor speed , first you have been mis provisioned by BT (basically your profile was set incorrectly to a lower speed , say 150 or 300Mb instead of 500Mb ) or the much more likely scenario, the way you are measuring speed is the issue or the device isn’t capable of using the new speed .

Measuring with WiFi devices isn’t necessarily a good idea to prove the speed being delivered , the underlying service can be fine but environmental issues affect the WiFi performance, that’s not within your ISP’s area of responsibility, and if using (for example) a wired device like a PC or laptop that’s not particularly upto date then it could be a limitation of the Ethernet cable or the Ethernet adapter in the PC that’s responsible for the poor speed test results.

How are you measuring the speed of your new FTTP service and with what device ?

Re: New Full BB slow?

sirbenfro — Tue, 09 Sep 2025 13:58:23 GMT

Just used https://fast.com/

I'm on 500, was getting just over 200. Just run another test now and it's showing 390, happy with that.

Thanks

Don't know if you can help with another problem, we still have kept the house phone, and whilst we're paying for caller ID, it now just says "incoming call". I wasn't here when the guy was here, but my wife seems to remember she'd have to do something, but she can't remember what. 😎

Re: New Full BB slow?

sirbenfro — Tue, 09 Sep 2025 14:06:02 GMT

Just occurred to me, I use a VPN, switched that off and was getting 450!

Re: New Full BB slow?

licquorice — Tue, 09 Sep 2025 14:07:45 GMT

You need to re-enable caller ID in MyBT, for some reason it seems to get disabled with the switch to DV.