This topic

Fibre in my Area but not my House - Why?

abathingape — Sat, 13 Sep 2025 16:52:27 GMT

I have been checking the fibre availability for ages and eventually its become available for my postcode and street however my door number is missing. Is this common or is there something that’s causing an issue? Can this be checked in any way?

Re: Fibre in my Area but not my House - Why?

iniltous — Sat, 13 Sep 2025 17:28:31 GMT

Does your address appear on the Royal Mail postcode site ….if it does but not on the BT site (when other addresses in the street do ) is there anything out of the ordinary about your address , like it was built later than other addresses and consequently served differently (like everyone else is overhead yours being underground) , or doesn’t directly face onto the road/footpath and isn’t visible from the road ?

If there is nothing different about your address compared to others that do show availability, fill in this webform , specifically the ‘my neighbours can get FTTP but I can’t ‘ part .

https://www.openreach.com/forms/fibre-broadband-availability---customer-form

Re: Fibre in my Area but not my House - Why?

abathingape — Sat, 13 Sep 2025 21:48:03 GMT

Thanks. Ive filled out the form.

my address does appear on the RM website and i cant think of there being anything different to this house than the rest. Interestingly enough though - the same thing happens on the Virgin Media site

Re: Fibre in my Area but not my House - Why?

Anonymous — Sun, 14 Sep 2025 06:55:36 GMT

@abathingape

Check your address on the following site exactly matches both RM & your BT billing address. Also check for the presence of any additional alternatives. This is usually more an issue with flat conversions or new build, but still worth checking in case there's a database error.

Wholesale Checker

If you have DV or no phone, use the address tab.

Re: Fibre in my Area but not my House - Why?

abathingape — Sun, 14 Sep 2025 08:16:11 GMT

I tried using my phone number but it doesnt work. I assume its because my phone and ADSL is being provided by Utility Warehouse?

Re: Fibre in my Area but not my House - Why?

Anonymous — Sun, 14 Sep 2025 09:16:34 GMT

Read my post again, although no idea why you're posting here instead of asking your own ISP?

Re: Fibre in my Area but not my House - Why?

imjolly — Sun, 14 Sep 2025 09:26:08 GMT

@abathingape

as a customer of Utility Warehouse as already posted you need to post on their forum this had nothing to to with BT Retail and there is no connection for here to openreach try contacting openreach with link provided by @iniltous

Re: Fibre in my Area but not my House - Why?

abathingape — Sun, 14 Sep 2025 10:10:21 GMT

Apologies and pardon my ignorance i guess but i assumed that with me hoping to be a prospective BT FTTP customer - i should be checking on their website about which services are available for my premises

Re: Fibre in my Area but not my House - Why?

imjolly — Sun, 14 Sep 2025 10:40:31 GMT

you need to check using your address to see if openreach provide fibre to your home by using the link https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

you can then decide which ISP that uses openreach that you want to use for your broadband

Re: Fibre in my Area but not my House - Why?

abathingape — Sun, 14 Sep 2025 10:50:34 GMT

Thank you. This is useful. If i enter my door number i see a message saying FTTP is not available. If i enter one digit less and one digit more then i see this:

“Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG premises served by 2.5 Inch plastic duct 56.”

so im just wondering why it’s not showing for my property? Ive checked as per previous messages and my address on billing and RM appears to be exact

Re: Fibre in my Area but not my House - Why?

imjolly — Sun, 14 Sep 2025 11:16:37 GMT

@abathingape

then use the openreach link posted by @iniltous

Re: Fibre in my Area but not my House - Why?

iniltous — Sun, 14 Sep 2025 11:45:54 GMT

If your address appears on the Royal Mail website correctly ( it needs to be exact match , not even small errors ) but doesn’t appear on the DSL checker (the BTw site ) , then by completing the Openreach formwize there is nothing more to do until Openreach get back to you

OR will compare records and it’s simply an omission, they will correct it , so your address returns the same as your neighbours , or they will confirm no availability, but as stated previously that would be more likely if your address were in some way different to your neighbours.

If you are confident there is no difference in the way the copper pair service is provided to you and your neighbours then OR will probably just correct the incorrect data they hold.

If you wanted absolute confirmation , property served by 2.5inch duct 56 normally has evidence if it ( grey plastic covers etc ) on an exterior house wall , visible where the duct appears , search for images of these grey plastic parts , (BT ) connector bend 4 , capping 25 , cover 101a , if these plastic parts exist on the wall of your address it should be serviceable , however if for some reason you can not see these parts but they are on neighbouring property that may be an indication of why your address is not showing availability.

Re: Fibre in my Area but not my House - Why?

abathingape — Sun, 14 Sep 2025 11:18:08 GMT

Thanks. I’ve done that so hopefully awaiting a reply

Re: Fibre in my Area but not my House - Why?

abathingape — Sun, 14 Sep 2025 15:18:01 GMT

Thank you. This has been helpful