This topic

Poor standard of workmanship and positioning

Lefty25 — Mon, 29 Sep 2025 18:04:56 GMT

Today my 88 year old mother in law had fibre broadband installed, we didn’t actually want it but BT are pushing it in my area has they are phasing out copper cables apparently.

The standard of workmanship is rough and I am not happy with it, I tried the online chat today and I was disconnected, I spoke to someone on the phone for 55 minutes and he could not help and suggested ringing back the next day.

the installation engineers name and phone number on the email was wrong, I rang the number and the guy said it wasn’t even his area and agreed the installation does sound rough and it is very common for poor installations.

I need the FTTP ONT box lowering about 24” and a new hole drilling in the wall, who can I contact about this as it is really unsightly.

Re: Poor standard of workmanship and positioning

imjolly — Mon, 29 Sep 2025 18:16:13 GMT

You need to contact BT CS 03301234150 and they will contact openreach. Openreach do not deal direct with the public hence why contact BT

Re: Poor standard of workmanship and positioning

Lefty25 — Mon, 29 Sep 2025 18:23:21 GMT

That was who I rang today, they said ring back tomorrow, no help at all really. Is there an email address I can contact and to send the pictures to?

Re: Poor standard of workmanship and positioning

imjolly — Mon, 29 Sep 2025 18:31:15 GMT

No email address you need to phone CS. You will different person next time you phone

You can always post your pic here and someone maybe be able to help after seeing the problem. Needing ONT lowered by 2' is quite a lot

Re: Poor standard of workmanship and positioning

Anonymous — Mon, 29 Sep 2025 19:02:55 GMT

You can raise an issue of workmanship directly with Openreach.

https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy

Whether the location of the ONT falls within the scope of Poor Workmanship I guess could be subjective.

Re: Poor standard of workmanship and positioning

Lefty25 — Mon, 29 Sep 2025 20:09:08 GMT

Re: Poor standard of workmanship and positioning

Lefty25 — Mon, 29 Sep 2025 20:11:37 GMT

The router was in the cabinet prior to this morning, why they couldn’t of fitted the ONT box near to the open reach box inside the cupboard and leave the router in the cupboard too beats me 🤷‍♂️

Re: Poor standard of workmanship and positioning

Anonymous — Mon, 29 Sep 2025 21:08:35 GMT

@Lefty25

Unfortunately your image has been quarantined, so no one can see it until it's been approved.

Re: Poor standard of workmanship and positioning

licquorice — Mon, 29 Sep 2025 21:18:29 GMT

Should be visible now

Re: Poor standard of workmanship and positioning

Kodikid — Tue, 30 Sep 2025 05:58:35 GMT

Don't these installations get inspected and signed off.

This is shocking.

Poor mum

Re: Poor standard of workmanship and positioning

gg30340 — Tue, 30 Sep 2025 06:51:36 GMT

@Kodikidwrote:
Don't these installations get inspected and signed off.
This is shocking.
Poor mum

No.

Re: Poor standard of workmanship and positioning

Anonymous — Tue, 30 Sep 2025 08:09:42 GMT

@Lefty25

Doesn't look great but there may be rules around drilling near the electricity cable. Doesn't excuse the apparently wonky ONT though. @36ULW?

The router will undoubtedly be better located on the cabinet rather than inside. But if it worked OK previously...

Hopefully OR will agree to relocating the ONT but if not, you could fit a desk grommet in the top of the cabinet to route the cables nicely.

Edit
Seems I'm no longer allowed to post images. 🙄

Re: Poor standard of workmanship and positioning

gg30340 — Tue, 30 Sep 2025 08:15:25 GMT

@Anonymous

Images need to be approved before they will show in a post. It may take a short time to be approved.

There are none presently waiting to be approved so are you sure that it was uploaded?

Re: Poor standard of workmanship and positioning

Anonymous — Tue, 30 Sep 2025 08:23:37 GMT

@gg30340

My usual copy & paste simply didn't work & the long-winded camera icon produced a failed to upload error. So I don't know if there's a general issue with images this morning or just my account. But don't want to derail the thread.

Error
Uploading Screenshot 2025-09-30 090421.png resulting in an error. Try uploading your file again.

Re: Poor standard of workmanship and positioning

gg30340 — Tue, 30 Sep 2025 08:24:08 GMT

I'm not sure if copy and paste still works since the need to approve has been introduced. Images won't be uploaded if to large .

Re: Poor standard of workmanship and positioning

Anonymous — Tue, 30 Sep 2025 08:28:38 GMT

C&P worked yesterday & didn't require approval, maybe due to my "status". Also a pic I uploaded yesterday produces an error today. Oversize images specify that, this is just generic failure. I suspect someone's been tinkering...

I've added the issue to the thread I created in The Lounge last week.

Re: Poor standard of workmanship and positioning

36ULW — Tue, 30 Sep 2025 19:03:17 GMT

I wouldn’t drill out through that cupboard for a year’s Salary. I probably wouldn’t have drilled out above it either.

The positioning of the ONT looks a little lopsided and they could’ve used a Port Kit.

You’ll struggle to get that ONT moved into the Cupboard.

Re: Poor standard of workmanship and positioning

Lefty25 — Tue, 30 Sep 2025 19:52:31 GMT

I have finally got through to someone this afternoon and logged a complaint, I now have a case number and someone is supposed to contact me within 3 days, I also noticed that he made 2 other attempts to drill the wall outside but not filled in the holes, overall it is a very poor job.

Re: Poor standard of workmanship and positioning

36ULW — Wed, 01 Oct 2025 16:52:04 GMT

The hole on the outside by the drainpipe looks like the Tetra Anchor Hole.

Re: Poor standard of workmanship and positioning

Lefty25 — Wed, 01 Oct 2025 17:00:50 GMT

MJ Quinn have contacted me 3 times today and accept the standard is lacking, they are sending their best engineer tomorrow to sort it