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Bt Broadband random dropping issues

Kevinky — Thu, 02 Oct 2025 14:57:20 GMT

I have had BT halo 3+ for about 4 years now not one problem .. Recently i keep loosing wifi signal or i get message you are not connected to the Internet.. but I am .. Today a home expert came checked all my equipment said it was all okay but there was a fault on my line and he will report it .. I contacted BT to find out when engineer would be coming and they are saying there is no fault on the line so will not book an engineer .. I am am still having drop out problems its annoying and suggestions of how I can get an engineer or get this issue solved?

Re: Bt Broadband random dropping issues

licquorice — Thu, 02 Oct 2025 15:19:26 GMT

Keep pestering BT until they book an engineer.

Re: Bt Broadband random dropping issues

Christopher_G — Thu, 02 Oct 2025 17:03:08 GMT

Hi @Kevinky

Welcome to the community.

If you're still having problems, I definitely recommend speaking with the technical support team again, to see if they can take a look into this again. If you need to, you can ask them to open a complaint on your account so that it's managed to a resolution.

Please keep us posted on what happens.

Thanks

Chris