This topic

Openreach keep cancelling order

Mk2sean — Wed, 08 Oct 2025 13:26:42 GMT

Hi all.

Any idea why openreach keep cancelling my order for fttp? 6 times it's been cancelled now.

Re: Openreach keep cancelling order

shakey1981 — Wed, 08 Oct 2025 13:45:49 GMT

it could be dont the fact if your isp have you email stating full fibre is ready when its not

https://www.openreach.com/ check here

Re: Openreach keep cancelling order

Mk2sean — Wed, 08 Oct 2025 13:49:22 GMT

On the openreach checker it says its available

Re: Openreach keep cancelling order

imjolly — Wed, 08 Oct 2025 13:53:26 GMT

can you enter your phone number or if on DV use your address and post results including all the nots

https://www.broadbandchecker.btwholesale.com/#/ADSL

Re: Openreach keep cancelling order

Mk2sean — Wed, 08 Oct 2025 14:08:18 GMT

Could it be because it's not had a land line in use for 12 years?

The property has not been lived in since 2013. When I place the order I always decline the landline.

I should note, the property is in Orkney. The line works have been completed. The property is around 100 yards from the road. There is another property between the road and ours and it states that there are no plans for the area yet. However. Another property on same street has fttp fitted.

I cant complete the form you mentioned. I don't have any of those details.

When I place the order they say its available at 900mbps. Then a day later it's cancelled by openreach.

Re: Openreach keep cancelling order

licquorice — Wed, 08 Oct 2025 14:12:36 GMT

I assume you are placing an order with BT as this is a BT forum (nothing to do with Openreach), in which case ask them why it is being cancelled.

Re: Openreach keep cancelling order

Mk2sean — Wed, 08 Oct 2025 14:20:15 GMT

Yes, it's an order with BT. Each time is cancelled they don't tell me. I only find out if I call them. When I ask why they don't know. No idea. Last order I placed last week I got as far as a survey would be carried out this week, no one had been as yet so I called today to check progress to be told its been cancelled by openreach again.

A credit check is done at each order which I am not happy about.

Re: Openreach keep cancelling order

imjolly — Wed, 08 Oct 2025 14:23:45 GMT

Does your new home have the correct address on the royal mail database? If so just enter that in the link I posted previously

Re: Openreach keep cancelling order

Mk2sean — Wed, 08 Oct 2025 14:28:20 GMT

nowhere to type in my address on this form.

Re: Openreach keep cancelling order

Mk2sean — Wed, 08 Oct 2025 14:32:33 GMT

openreach fibre checker display

Re: Openreach keep cancelling order

licquorice — Wed, 08 Oct 2025 15:06:05 GMT

@Mk2seanwrote:

nowhere to type in my address on this form.

There is if you click on 'Address Checker' at the top of the form.

Re: Openreach keep cancelling order

Mk2sean — Wed, 08 Oct 2025 15:13:28 GMT

ok. Thanks for the pointer. These are screenshots of the information received

Re: Openreach keep cancelling order

licquorice — Wed, 08 Oct 2025 15:46:35 GMT

That indicates FTTP is available with no issues, so no idea why Openreach keep cancelling.

Re: Openreach keep cancelling order

Mk2sean — Wed, 08 Oct 2025 15:49:25 GMT

Could it be to do with current workload and not taking on new work.

Orkney has recently had a lot of work done in rural areas where new connections would be required that require extensive work to connect.

Re: Openreach keep cancelling order

licquorice — Wed, 08 Oct 2025 15:54:17 GMT

Possibly, any replies on here will be pure conjecture as this is just a customer to customer self help forum.

Only BT can tell you what the problem is.

Re: Openreach keep cancelling order

Mk2sean — Wed, 08 Oct 2025 15:55:50 GMT

Any way of contacting openreach directly? BT have no idea why it's being cancelled.

Re: Openreach keep cancelling order

licquorice — Wed, 08 Oct 2025 15:59:29 GMT

No, but BT should be quizzing Openreach to find out, you need to be insistent with them.

Re: Openreach keep cancelling order

Mk2sean — Wed, 08 Oct 2025 16:13:44 GMT

Not sure how much more insisting I can be. I've ordered it 6 times. Each time I'm told they don't know why. Each time they do a credit check bothers me more. 6 times in as many weeks does not look good.

Re: Openreach keep cancelling order

iniltous — Wed, 08 Oct 2025 16:45:07 GMT

You say your property is 100 yards from the road and there is another property between your property and the road ….the checker information shows single stage installation process and overhead ….100 yards is over span length ( but obviously this is only a guesstimate on your part ) but if the span were over length you would expect to see Openreach , they couldn’t complete but would be on site , I take it you haven’t seen Openreach ?

The telegraph pole that would serve your address presumably is on the roadside , is there a direct line of sight from the pole top to your address , is that span no more than 75meters ( if it crosses over a road ) or 85metres if it doesn’t need to cross a road , and is your address two stories or more high ( so no danger of the wire hanging too low ) and the other property between yours and the road wouldn’t interfere with the ‘flight’ of the wire ?

If the address you have posted the return for is yours ( rather than the property in between yours and the road ) and there is no problem with the span length , height and there is a direct line of sight to the pole top from your property it is odd that your orders are being cancelled , if that’s the case all you can really do is ask the ISP (BT presumably ) to ask Openreach for the reason , that’s if it is Openreach that is cancelling the order and not BT

Re: Openreach keep cancelling order

Mk2sean — Wed, 08 Oct 2025 16:47:43 GMT

Hi.

Both properties are owned by my wife's family.

My wife's mother lives in the one closer to the road and we are renovating the one next door that is further from the road.

The distance is an estimate.

There is a telegraph pole between the two properties that feeds them both.

Nothing is blocking either routes.

We own the land around it so burying the cable is not an issue if required.