This topic

Just switched from BT to EE but no router

Dorsetyahoo — Fri, 17 Oct 2025 14:01:07 GMT

I have just switched a few days ago from BT to EE and still waiting for my new EE router to arrive. I currently have a BT Smart Hub 2 BT-76ACS6 Do I need to contact someone? I am on Fibre 50

Re: Just switched from BT to EE but no router

Crimliar — Fri, 17 Oct 2025 14:09:01 GMT

I hate to be the person to have to say this; but as you are now an EE customer, it's other EE customers that are more likely be able to answer this, and not those of us who remain with BT!

Re: Just switched from BT to EE but no router

gg30340 — Fri, 17 Oct 2025 15:44:05 GMT

You will need to contact the EE customer services and ask them if you are entitled to a new EE router.

They may say that your Smarthub 2 works with EE so they will not be replacing it.

Re: Just switched from BT to EE but no router

Anonymous — Fri, 17 Oct 2025 20:21:02 GMT

You can ask but they're probably tell you at those speeds there's no advantage whatsoever in getting a EE router.

Save yourself all the messing around setting up a new router and stick with the SH2

Re: Just switched from BT to EE but no router

chrisjp — Fri, 17 Oct 2025 21:37:42 GMT

It will be annoying I know, but if you really want an EE hub/router then they are readily available new, on that well known online auction site for £20 or less.