This topic

New smart hub

bayardmm — Thu, 23 Oct 2025 11:46:03 GMT

I currently have Halo 3 broadband using FFTC and I’m being upgraded to FFTP week. I’ve just received a text informing me of a delivery tomorrow. I assume that it’s a new Smart Hub and disc. Is a new hub necessary because I’d have to set up all of my devices with a new addresses? Is it possible to change the address of the new hub within manager?

Re: New smart hub

imjolly — Thu, 23 Oct 2025 12:00:23 GMT

yes change your new SH2 to have the same SSID and wifi password of existing hub and devices will connect automatically

Re: New smart hub

Kodikid — Thu, 23 Oct 2025 12:28:53 GMT

Are you currently using a smart hub 2?

If yes then no need to change anything.

On install day all you'll notice is faster speeds

Re: New smart hub

imjolly — Thu, 23 Oct 2025 12:35:22 GMT

@Kodikid

the older/initial SH2 did not have WAN port so did not work with FTTP

Re: New smart hub

Kodikid — Thu, 23 Oct 2025 13:12:10 GMT

Really?

Thought the SH2 was released to cater for the full fibre roll out.

Pretty sure it hasn't changed

Re: New smart hub

bayardmm — Thu, 23 Oct 2025 14:02:00 GMT

Yes, I’m using Smart Hub 2. I’ve noticed in the manager that there is a tick box marked “FTTP”. Will have to fill that box or will it be automatic?

Re: New smart hub

imjolly — Thu, 23 Oct 2025 14:04:13 GMT

If your SH2 is FTTP enabled then you will need to toggle FTTP on. as your hub is FTTP capable you may not be sent an new hub

Re: New smart hub

gg30340 — Thu, 23 Oct 2025 14:07:37 GMT

You need to select the FTTP tick box. This changes "Red" port on the SM2 to become the WAN port. If you are not using the port at the moment you can change it now if you want. If you are using it as an Ethernet port to a device you will need to use a different Ethernet port after changing it.

If you have a SM2 all that will be sent out to you is an Ethernet cable so that you or the Openreach Engineer can connect the ONT to the SM2 WAN port.

Re: New smart hub

bayardmm — Thu, 23 Oct 2025 14:08:16 GMT

Does that mean that I’ll have to initially log on using one device, to access the hub manager?

Re: New smart hub

gg30340 — Thu, 23 Oct 2025 14:09:37 GMT

Yes you will need to log onto the Hub manager and tick the FTTP box.

Re: New smart hub

bayardmm — Sat, 25 Oct 2025 14:25:56 GMT

As suggested I’ve received a patch cable, although I have several from all of my previous hubs. I went into the manager on my hub to select the FFTP, in preparation, but when I got to the save page I was worried when I saw “you will lose broadband if port 4 is empty” or words to that effect. I backed out at that point. Is it safe to proceed and keep my broadband?

Re: New smart hub

imjolly — Sat, 25 Oct 2025 14:33:56 GMT

yes your existing broadband connection will be ok the warning is just you need to use the WAN port for FTTP

Re: New smart hub

WSH — Sat, 25 Oct 2025 14:38:42 GMT

Yes, I can confirm that the existing DSL connection will still work.

I was switched to FTTP about 6 weeks ago and did the same myself before the OR engineer turned up. Although port 4 will no longer work as a LAN port for your network, the existing DSL port continues to work.

Re: New smart hub

gg30340 — Sat, 25 Oct 2025 16:05:09 GMT

@bayardmmwrote:
As suggested I’ve received a patch cable, although I have several from all of my previous hubs. I went into the manager on my hub to select the FFTP, in preparation, but when I got to the save page I was worried when I saw “you will lose broadband if port 4 is empty” or words to that effect. I backed out at that point. Is it safe to proceed and keep my broadband?

It is pointing out what I said in message eight. You will lose the use of Post 4 as an Ethernet port when you use it as the FTTP WAN port.

It does not mean that you will lose your present broadband.

VDSL will still work until such times as your FTTP takes over at which point you remove the cable from your master socked to the SM2 as it is no longer needed as you are now using FTTP.