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BT Smart Hub 2 rebooting question

joepineapples — Sat, 25 Oct 2025 14:40:04 GMT

So I'd like to see using the event log, how often my SH2 has been rebooting itself, and if I discover it is within normal behaviour, if there's a way to instruct it to do so, at a time when I'm not streaming live sport, ie the middle of the night.

So what should I be looking for?

(Full Fibre 500)

Thanks.

Re: BT Smart Hub 2 rebooting question

WSH — Sat, 25 Oct 2025 14:58:33 GMT

I don’t think it does reboot on FTTP.

I’ve just been upgraded to FTTP and I’ve yet to see a reboot. On the old DSL it used to reboot every 14 days, regular as clockwork. I don’t think you can set a schedule on that.

Of course, if it is rebooting every 14 days, just get into the habit of restarting it every Sunday night before you go to bed. I found that pre-empting the 14 day limit reset the automated schedule.

Re: BT Smart Hub 2 rebooting question

joepineapples — Sat, 25 Oct 2025 15:04:09 GMT

It's rebooting for sure (?), I've seen it colour cycle during the day. Just wish I knew how often. Googled it and the strings it mentions to look for (after exporting the log to a csv file), aren't there.

Re: BT Smart Hub 2 rebooting question

WSH — Sat, 25 Oct 2025 15:45:10 GMT

Mmmm....It's not beyond the bounds of possibility that a fault is causing the connection to drop intermittently. Or it could be the power supply on it's last legs.

I've only been on FTTP for about 5-6 weeks myself. I've not seen it reset. I did a reset myself recently, (for a change I'd made), but it's been going for 11 days now without a reset.

Re: BT Smart Hub 2 rebooting question

joepineapples — Sat, 25 Oct 2025 15:51:39 GMT

Looks like it's the normal 14 day thing...

https://postimg.cc/qNjgpVft

(reason: SAAF)

I'll try as you suggest and do a manual reset periodically. Wouldn't you think they'd do it overnight.

Re: BT Smart Hub 2 rebooting question

licquorice — Sat, 25 Oct 2025 15:52:06 GMT

It's only 'normal' for some folks. I've never had it for example.

Re: BT Smart Hub 2 rebooting question

WSH — Sat, 25 Oct 2025 15:57:17 GMT

On FTTC mine always did. I've never looked into it but I rather got the impression it reboots when traffic levels drop below a certain threshold. I have Spotify on continuously and I suspect that may have been enough to put it off. Very often it would reboot as soon as it was turned off.

Re: BT Smart Hub 2 rebooting question

imjolly — Sat, 25 Oct 2025 18:15:35 GMT

@joepineapples

You are the first poster I can remember seeing who has FTTP and a problem with 14 day hub rebooting

Re: BT Smart Hub 2 rebooting question

joepineapples — Sat, 25 Oct 2025 22:34:11 GMT

@imjolly I like to buck the trend 😁. To be honest, I'm just glad there's a pattern to it.

Just to confirm, ALL reboots, regardless of reason, are logged with the text 'system restart' ?.

Re: BT Smart Hub 2 rebooting question

joepineapples — Mon, 27 Oct 2025 13:49:31 GMT

Anyone?

Re: BT Smart Hub 2 rebooting question

Leanne_T — Tue, 28 Oct 2025 08:52:32 GMT

Morning @joepineapples

Thanks for coming back to the community.

I don't believe you can set a schedule for the reboots, if you would like to get the reboots looked into, I would suggest getting in touch with our broadband tech guides.

Let us know how you get on.

Leanne.

Re: BT Smart Hub 2 rebooting question

imjolly — Tue, 28 Oct 2025 10:18:41 GMT

if you checked the system log you should see the restart.

when I had the 14 day reboot problem on adsl/vdsl many years ago I just restarted the hub late at night after finish using internet and for the next few 14 day resets it happened when internet was not in use