This topic

Broadband not connected

sinipv — Wed, 29 Oct 2025 09:05:26 GMT

Hi..

Broadband not connected

Re: Broadband not connected

imjolly — Wed, 29 Oct 2025 08:37:43 GMT

this is a customer help customer community forum and your post does not go to BT

you need to delete account number for your security as this is a public forum

phone CS 03301234150

Re: Broadband not connected

Peter_W — Wed, 29 Oct 2025 09:04:22 GMT

Welcome to the Community, @sinipv.

I've just edited the title of your thread, as we recommend not sharing any account specific details in public view.

As @imjolly has mentioned too, we don't have account access via these forums, but if you contact our team on the number above they can help you get this checked out.

Alternatively, you can also try our Fault Checker here, where we'll guide you through some troubleshooting steps, test your line, and if needs be help you arrange an engineer appointment or call back from our team.

Peter