This topic

Full Fibre

MillyMollyMandy1 — Sat, 01 Nov 2025 19:01:10 GMT

Can I have full fibre without Digital Voice for now?

Re: Full Fibre

gg30340 — Sat, 01 Nov 2025 19:32:02 GMT

Yes if full fibre FTTP is available to your address. Just order a "Broadband Only" package.

Re: Full Fibre

MillyMollyMandy1 — Sun, 02 Nov 2025 12:16:59 GMT

Thank you. I have just cancelled the whole thing as I don't want digital voice (for as long as possible - due to unreliable mobile reception). How do I order the Broadband Only package?

Re: Full Fibre

chrisjp — Sun, 02 Nov 2025 12:27:55 GMT

If your current analogue landline service is with BT and you now order a Broadband Only package you will lose your landline service.
If digital voice is being offered with a full fibre service, then that is the only "landline" service that BT is offering you.
If you're currently getting your broadband service via fibre to the cabinet, or the older ADSL copper all the way to the exchange service, and you have your landline as part of that, then the only way to keep that is not to re-contract with BT, but instead let your service roll over to an "out of contract" month by month one.
But be aware that, sooner or later, you will be required to take up a digital voice landline service, because the old PSTN equipment at the exchanges is life-expired and being retired.

Re: Full Fibre

imjolly — Sun, 02 Nov 2025 12:51:18 GMT

@MillyMollyMandy1

when you say unreliable mobile service is that with your current provider and have you looked at other who may have a better signal in your area https://www.ofcom.org.uk/mobile-coverage-checker

If you have cancelled your current contract I hope you are out of fixed term and rolling monthly or you will have early termination penalties

Re: Full Fibre

licquorice — Sun, 02 Nov 2025 13:54:31 GMT

@MillyMollyMandy1 I think you are misunderstanding what you are asking.

It is not possible to have full fibre and keep your analogue phone line.

Re: Full Fibre

chrisjp — Sun, 02 Nov 2025 20:09:39 GMT

What I said - though admittedly in a more complex way, trying to cover all possibilities in one reply!

Re: Full Fibre

MillyMollyMandy1 — Sun, 02 Nov 2025 22:19:50 GMT

Performance across my area should be 74%(3), 78%(Vodafone), 80%(O2), 82%(EE). No signal with EE although texts get through to me occasionally, slightly better with O2. Haven't tried others. Have chased up with EE but remains unresolved. Think I'm just in a bit of a black hole.

My mobile is PAYG. I've never bothered with a contract.

Re: Full Fibre

MillyMollyMandy1 — Sun, 02 Nov 2025 22:23:17 GMT

In response. I am with BT and out of contract.

Re: Full Fibre

Peter_W — Mon, 03 Nov 2025 08:59:06 GMT

Hey @MillyMollyMandy1.

Welcome to the BT Community!

As a few of the others have mentioned, if you were move over to Full Fibre then the only landline option for you would be Digital Voice.

You can still use any existing phone you have with this though, you just plug it into the green port on the back of your Hub instead of your traditional BT socket.

If you went for a broadband only option, there is one other option that could provide you with a better mobile service.

It'll depend on whether you have a compatible mobile, but if you were to switch to an EE SIM Only or pay monthly contract, you can use WiFi calling.

This uses your home WiFi connection to carry your calls and texts in place of the normal mobile signal, and allows you to stay connected in places where the mobile service may be patchy.

You don't change how you actually use your phone though, it all just works in the background.

Peter

Re: Full Fibre

MillyMollyMandy1 — Mon, 03 Nov 2025 11:15:29 GMT

Thanks for your response Peter_W. How would all this work in a power cut?

Re: Full Fibre

imjolly — Mon, 03 Nov 2025 11:19:56 GMT

your hub and digital voice will not work in a power cut so you you would need a battery back-up or be able to use your mobile phone

Re: Full Fibre

chrisjp — Mon, 03 Nov 2025 11:42:22 GMT

A helpful reply but I would comment that, if the OP wants to keep an analogue landline so calls can still be made in a power cut, WiFi calling won't be any help, because that relies on a broadband connection just as digital voice does.
Of course, sooner or later, EVERYONE will have to accept digital voice as analogue landlines are being retired, and then the sole means of keeping the ability to make calls in a power cut is battery backup of your router/hub and of your ONT if you have full fibre.

Re: Full Fibre

MillyMollyMandy1 — Mon, 03 Nov 2025 13:12:53 GMT

I think I'll just stick with what I have for as long as possible!

Re: Full Fibre

imjolly — Mon, 03 Nov 2025 13:16:37 GMT

so have you cancelled your upgrade to full fibre? obviously if you are now out of contract any discounts you had will now be lost resulting in a higher bill

Re: Full Fibre

chrisjp — Mon, 03 Nov 2025 14:11:52 GMT

Being out of contract is the only way that the OP can keep her analogue landline phone - for now at least.
If she enters into any new contract for either FTTP or FTTC, BT will most likely insist she has her landline changed to digital voice.
So the higher out of contract bills are the price to be paid for keeping an analogue landline.
But sooner or later, BT will insist the change is made to DV and that's when taking out a new contract would be the best thing to do.

Re: Full Fibre

MillyMollyMandy1 — Mon, 03 Nov 2025 15:09:10 GMT

That's how I see it. Thanks.