ORDI Request

LS94 — Mon, 10 Nov 2025 23:09:03 GMT

Hi BT Team,

I’m hoping a moderator can help with an ORDI (Openreach Data Integrity) request.

My property is a new-build home, and the address is currently showing as a Silver address in the Openreach database. Because of this, broadband orders can’t be placed.

The address is listed correctly in the Royal Mail PAF database, and neighbouring new-build properties appear as Gold in Openreach. Could you please raise an ORDI request with Openreach to validate and update the address to Gold?

Please let me know if you need any further information privately to process this request.

Thank you very much for your help and time.

Re: ORDI Request

imjolly — Tue, 11 Nov 2025 09:50:44 GMT

If you are not a BT customer then you need to select your ISP and place an order and then they should raise the be able to raise ORDI

the forum mods no longer have account access anyway

Have you tried openreach https://www.openreach.co.uk/orpg/home/contactus/newhomes/newhomes.do

This topic

ORDI Request

Re: ORDI Request