https://community.bt.com/t5/BT-Fibre-broadband/Broadband-set-up/m-p/2448655#M362853 <P>yes&nbsp; &nbsp;virgin access point is not compatible with BT/Openreach&nbsp; if you are getting fibre to home then there will be new cable and now fibre modem (ONT) where you will connect the SH2</P> Sat, 15 Nov 2025 10:25:31 GMT imjolly 2025-11-15T10:25:31Z https://community.bt.com/t5/BT-Fibre-broadband/Broadband-set-up/m-p/2448653#M362851 <P>After receiving the smart hub, do I still need an engineer visit to change the Virgin Media access point to BT? It's my first switchover i'm pretty clueless lol.</P> Sat, 15 Nov 2025 10:22:11 GMT https://community.bt.com/t5/BT-Fibre-broadband/Broadband-set-up/m-p/2448653#M362851 MickD1981 2025-11-15T10:22:11Z https://community.bt.com/t5/BT-Fibre-broadband/Broadband-set-up/m-p/2448655#M362853 <P>yes&nbsp; &nbsp;virgin access point is not compatible with BT/Openreach&nbsp; if you are getting fibre to home then there will be new cable and now fibre modem (ONT) where you will connect the SH2</P> Sat, 15 Nov 2025 10:25:31 GMT https://community.bt.com/t5/BT-Fibre-broadband/Broadband-set-up/m-p/2448655#M362853 imjolly 2025-11-15T10:25:31Z https://community.bt.com/t5/BT-Fibre-broadband/Broadband-set-up/m-p/2448656#M362854 <P>Ok thanks!</P> Sat, 15 Nov 2025 10:26:45 GMT https://community.bt.com/t5/BT-Fibre-broadband/Broadband-set-up/m-p/2448656#M362854 MickD1981 2025-11-15T10:26:45Z