This topic

Connection dropping

Smythsam — Sat, 15 Nov 2025 14:15:17 GMT

Contract ended so BT upgraded to fibre.

Was rubbish so upgraded my speeds 3 times, 2 new routers, internal engineers, open reach engineer.

Still internet just logging us off devices and incredible rubbish speeds.

BT nothing we can do, we tested everything and router receiving correct speeds.

Been with BT 20 years and never had a WiFi issue before.

Had to cancel, took me 3 days to post this as WiFi so erratic!!

So my question is why is fibre so bad! No issues with my copper internet before, all same devices.

I have screenshots of my device not connecting but BT saying nope all good 😢

Re: Connection dropping

licquorice — Sat, 15 Nov 2025 14:41:04 GMT

Do you get problems if connected by Ethernet or is it just when connected by WiFi?

Re: Connection dropping

Smythsam — Sat, 15 Nov 2025 15:04:14 GMT

Son has pc connected like that, doesn't get chucked off WiFi but speed not high

Re: Connection dropping

licquorice — Sat, 15 Nov 2025 15:06:22 GMT

So your problem is Wifi only, not your fibre broadband.

Have you you tried changing channels? How far away is the device that is dropping?

Re: Connection dropping

Smythsam — Sat, 15 Nov 2025 15:08:23 GMT

WiFi only

Sat next to hub lol

Engineer changed channel twice

Thanks

Re: Connection dropping

Kimberlin — Sat, 15 Nov 2025 15:19:21 GMT

@Smythsam

I obviously don't know how you're accessing via WiFi, but if on a PC or laptop, have you looked at updating the WiFi drivers for your equipment?

I only mention it because both my desktop and laptop use Intel WiFi drivers and are fairly frequently updated via the Intel Update and Support Assistant. Obviously if the WiFi components use different chips then you'd have to consult the appropriate manufacturer.

Try disabling your WiFi driver and re-enabling.

Re: Connection dropping

shakey1981 — Sat, 15 Nov 2025 15:23:54 GMT

check this by ethernet if you can this is likely to be wifi inerference or wifi power save settings

Re: Connection dropping

licquorice — Sat, 15 Nov 2025 15:46:12 GMT

The OP has already said Ethernet is OK.

Re: Connection dropping

gg30340 — Sat, 15 Nov 2025 16:49:19 GMT

It seems like it may be interferance causing the problem.

Have added any new electrical items to your house?

Are there any electrial items not working as they should?

Does it only happen on one device or does it happen on all wifi connected devices?

Re: Connection dropping

Smythsam — Sat, 15 Nov 2025 16:52:40 GMT

No new devices

On 2 phones dropped

Now and again Netflix

Gone to EE now and all devices connected except my TV won't

Losing the will here lol

Re: Connection dropping

gg30340 — Sat, 15 Nov 2025 16:54:10 GMT

If you are with EE you would be better to post on the EE forum.

Re: Connection dropping

Smythsam — Sat, 15 Nov 2025 16:56:41 GMT

This was a 5 week bt problem I have left them now but wanted an answer what all the issues could have been

Re: Connection dropping

gg30340 — Sat, 15 Nov 2025 17:05:10 GMT

I fail to see the purpose of that now when you will obviously never be able to prove which of the many possible reasons was the cause.

Good luck with getting people to take part in that.

Re: Connection dropping

shakey1981 — Sat, 15 Nov 2025 19:40:36 GMT

connect tv via ethernet then

you want the EE forum really

https://community.ee.co.uk/