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Re: Why do BT say problem is fixed when it's not?

Pauldunn631 — Wed, 19 Nov 2025 09:21:52 GMT

I have not hade Broadband since 28th oct 2025 6 open reach call-outs a new router and the say I have broadband to my property but it won’t connect to the router because there is a fault on a computer in India somewhere. Can’t tell me when I will get my service back. Diabolical

Re: Why do BT say problem is fixed when it's not?

Quesada — Wed, 19 Nov 2025 10:40:06 GMT

Rattle off an e-mail to the BT CEO and it will be forwarded to Executive Complaints.

[Mod edit - CEO Email address removed, for details on how to raise a complaint, please check out Our complaints code of practice]

Re: Why do BT say problem is fixed when it's not?

Carlusha — Wed, 19 Nov 2025 11:13:48 GMT

@Pauldunn631wrote:
I have not hade Broadband since 28th oct 2025 6 open reach call-outs a new router and the say I have broadband to my property but it won’t connect to the router because there is a fault on a computer in India somewhere. Can’t tell me when I will get my service back. Diabolical

This is pathetic : " fault on a computer in India somewhere". Nonsense!

Did you get a name? Are you really with BT? I ask as there are other ISPs that use Openreach.

Re: Why do BT say problem is fixed when it's not?

iniltous — Wed, 19 Nov 2025 12:00:36 GMT

I’d say it’s almost certainly the case that the poster has a delayed installation rather than an unfixed fault , the question are they even a BT customer seems a reasonable question to ask, it’s also unclear why they tag onto an old post rather than start a new one