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Fibre down

danpay — Sun, 23 Nov 2025 16:10:06 GMT

Fibre been off since last Monday can’t get any support. Can this be escalated as my br app doesn’t work properly even ther

Re: Fibre down

imjolly — Sun, 23 Nov 2025 16:30:19 GMT

This is a customer help customer forum and your post does not go to BT have you phoned CE 03301234150 and reported the fault

If on fibre FTTP what lights and colour are on ONT

Re: Fibre down

Ali_A — Mon, 24 Nov 2025 08:48:49 GMT

Hi @danpay

You can text HELP to 61998
• We’ll run tests on your connection to find out what’s going on.
• If you need an engineer, we’ll text you in 15 minutes to book a slot.
• If you don’t need an engineer, our brilliant team will call you within 30 minutes to help solve your issue.

Alternatively, you can message one of our experts online - it's quick and easy.

Monday to Sunday 7am - 10.30pm
See Contact us about Full Fibre technical support page

Ali