This topic

Fiber Broadband not available at my house but it is to all my Neighbours

asmamalik — Mon, 24 Nov 2025 15:12:31 GMT

Hello, I live in Reading (Calcot Park) and I’m experiencing an issue with getting fibre broadband. All my next-door neighbours have fibre, but my house is the only one on the lane showing no fibre — in fact, no broadband availability at all. When I enter my postcode and select my address, it says fibre isn’t available. But when I check the neighbouring houses, they all show full fibre availability. I’ve also spoken to BT and they say the same thing – they can’t see my address in their system. The online checker shows this message: “Sorry, we can't find results for your address at the moment. We're updating our systems and hope this will be fixed soon.” I don’t understand how this is possible. It seems quite ridiculous. Do you have any idea how I can get fibre broadband for my property?

Re: Fiber Broadband not available at my house but it is to all my Neighbours

Anonymous — Mon, 24 Nov 2025 16:19:26 GMT

many people have said check royal mail postcode check an see if your adress is listed on there if its cobtact BT

check your postcode here aswell

Re: Fiber Broadband not available at my house but it is to all my Neighbours

imjolly — Mon, 24 Nov 2025 16:58:24 GMT

If your access is correct on royal mail database then complete the form making sure you add that your neighbours can get fibre broadband but your address does not show availability

https://www.openreach.com/forms/fibre-broadband-availability---customer-form

Re: Fiber Broadband not available at my house but it is to all my Neighbours

asmamalik — Mon, 24 Nov 2025 17:12:12 GMT

Yea i have checked the address is updated there is no issue with Royal Mail 😞 the issue is with open reach on its webpage it says (when check for fiber broadband )“We're building in this area now”

Re: Fiber Broadband not available at my house but it is to all my Neighbours

pippincp — Mon, 24 Nov 2025 18:55:47 GMT

Then fill in the form which you have been given. the link to.

Re: Fiber Broadband not available at my house but it is to all my Neighbours

licquorice — Mon, 24 Nov 2025 19:30:05 GMT

This forum has no connection with Openreach.

Re: Fiber Broadband not available at my house but it is to all my Neighbours

asmamalik — Mon, 24 Nov 2025 20:08:51 GMT

Thanks i have done that 🙂

lets hope for the best