BT SH2 - DNS issue

anorman529 — Mon, 24 Nov 2025 22:31:07 GMT

I am not tech savvy and need help, I get ERR_ADDRESS_UNREACHABLE when trying to reach sites like Reddit.com and Steam.com

* I have tried manual DNS with Google and Cloudflare but this doesn't help

* Resetting my router

* Running Antivirus to see if there's a problem with no results

* DNS Flushing

* IPCONFIG Commands

* NETSH Commands

*Updating Drivers

* Uninstalling Driver with re-start

The strange thing is all our apple products are fine and can reach the sites, it is just our windows products.

When I ping 8.8.8.8

Pinging 8.8.8.8 with 32 bytes of data:
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.
PING: transmit failed. General failure.

Ping statistics for 8.8.8.8:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

I just need to help/guidance on how to fix this, I am considering resetting the SH2 but want to make sure I have ran through all my options.

Re: BT SH2 - DNS issue

Leanne_T — Wed, 26 Nov 2025 11:38:52 GMT

Hi there @anorman529

Thanks for coming to the community.

I would suggest getting in touch with our broadband technical support team and they can get this looked into to see what is needed to help you get this resolved.

Let us know how you get on 🙂

Leanne.

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BT SH2 - DNS issue

Re: BT SH2 - DNS issue