https://community.bt.com/t5/BT-Fibre-broadband/Full-Fibre-Installation/m-p/2449629#M363137 <P>You can see if your address is potentially a two stage installation by putting your address in here&nbsp;</P><P><A href="https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome" target="_blank" rel="noopener">https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome</A></P><P>if it’s KCI2 , then at survey it was expected that the preparatory work to get the box on the wall and the cable /duct to it and the actual internal work inside the house needed to be done separately, this is often when there are clear issues to overcome, if ( for example ) excavation from the footpath to your house wall was needed , that’s done separately to the internal work as unexpected delays may occur on the first stage , so generally only when the first stage is completed satisfactorily, a ‘proper’ installation appointment made with the customer to ensure internal access is available on that date ….the first stage doesn’t need anyone to enter the property , and shouldn’t be contractual so delays don’t start any sort of compensation clock , it’s no issue if the customer is upgrading from copper pair service as that remains untouched.</P><P>If your address shows single stage , unsurprisingly it’s envisaged that everything needed inside and outside can be done on a single visit, like the property is already ducted &nbsp;(so modern housing mid 1990’s onward) or a straightforward overhead installation from a pole&nbsp;</P><P>TBH , Openreach are more likely to be correct as they are doing the work</P> Wed, 26 Nov 2025 17:19:12 GMT iniltous 2025-11-26T17:19:12Z https://community.bt.com/t5/BT-Fibre-broadband/Full-Fibre-Installation/m-p/2449624#M363136 <P>We have an appointment for installation of full fibre broadband on Friday. &nbsp;I have received a text from Openreach saying “We need access to the outside of your property to complete our pre-work and attach a small box. &nbsp;Once complete we’ll confirm your appointment date”. &nbsp;However on phoning BT this afternoon they have said that this work will be done on the installation day so I’m now confused. &nbsp;My husband does not want to take a day off on Friday if installation is not going to take place on that day.</P> Wed, 26 Nov 2025 16:47:42 GMT https://community.bt.com/t5/BT-Fibre-broadband/Full-Fibre-Installation/m-p/2449624#M363136 Linda1Sm 2025-11-26T16:47:42Z https://community.bt.com/t5/BT-Fibre-broadband/Full-Fibre-Installation/m-p/2449629#M363137 <P>You can see if your address is potentially a two stage installation by putting your address in here&nbsp;</P><P><A href="https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome" target="_blank" rel="noopener">https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome</A></P><P>if it’s KCI2 , then at survey it was expected that the preparatory work to get the box on the wall and the cable /duct to it and the actual internal work inside the house needed to be done separately, this is often when there are clear issues to overcome, if ( for example ) excavation from the footpath to your house wall was needed , that’s done separately to the internal work as unexpected delays may occur on the first stage , so generally only when the first stage is completed satisfactorily, a ‘proper’ installation appointment made with the customer to ensure internal access is available on that date ….the first stage doesn’t need anyone to enter the property , and shouldn’t be contractual so delays don’t start any sort of compensation clock , it’s no issue if the customer is upgrading from copper pair service as that remains untouched.</P><P>If your address shows single stage , unsurprisingly it’s envisaged that everything needed inside and outside can be done on a single visit, like the property is already ducted &nbsp;(so modern housing mid 1990’s onward) or a straightforward overhead installation from a pole&nbsp;</P><P>TBH , Openreach are more likely to be correct as they are doing the work</P> Wed, 26 Nov 2025 17:19:12 GMT https://community.bt.com/t5/BT-Fibre-broadband/Full-Fibre-Installation/m-p/2449629#M363137 iniltous 2025-11-26T17:19:12Z