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Reward Card (Multiple Accounts)

AdrianG — Sat, 29 Nov 2025 11:08:28 GMT

Hi,

I’m trying to claim my reward card offered with my new Full Fibre package, when I click the link it takes me to a page that list multiple (previous / closed, I assume) accounts but the page, both on mobile and laptop won’t let me click the radio button for my current account, so I literally can’t claim it?? Any idea, can the process it if I phone?

thanks, Adrian

Re: Reward Card (Multiple Accounts)

imjolly — Sat, 29 Nov 2025 11:30:45 GMT

you need to wait until your cooling off period has expired from activation date

if using mobile you made need to use desktop view

Re: Reward Card (Multiple Accounts)

AdrianG — Sun, 30 Nov 2025 12:08:08 GMT

Hi,

ah, thanks, I've just had multiple messages / emails saying to activate my reward card, but you’re saying it’ll only let me select that new account after my cooling off period?

my activation date is 03/12 so assume it’ll be the 17th when I can claim the reward then?

Re: Reward Card (Multiple Accounts)

Michael_D — Mon, 01 Dec 2025 08:06:15 GMT

That's right @AdrianG.

If you still have any trouble making the claim on the 17th, please contact our Account & Billing guides, who can help to get it chased for you.

Michael