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Repeating Issue with Line Disconnection

BonM80 — Fri, 05 Dec 2025 12:50:32 GMT

Hi, we seem to have a problem where every time an Open Reach engineer does any work on the box in our street - the cable/socket is disconnected.

we then have to call and log a fault which OR then come out and fix (by plugging the cable back in) but of course this takes at least 24 hours.

The Engineers that come out are only really interested in getting us back online and don’t seem too interested in resolving the issue so it doesn’t happen again

What is the best way to resolve this?

Re: Repeating Issue with Line Disconnection

gg30340 — Fri, 05 Dec 2025 12:59:34 GMT

I doubt that the engineers are doing it on purpose so if you see anyone working on the "box" speak to them and check your broadband as soon as you see them about to leave.

Other than that there is nothing you can do.

Re: Repeating Issue with Line Disconnection

BonM80 — Fri, 05 Dec 2025 20:12:36 GMT

Thanks. The guy that came out today thinks it’s as the box is being closed so I don’t think they’re aware of what they’re doing.

Just wondering if there was a way of reporting issues outside of the actual house

Re: Repeating Issue with Line Disconnection

imjolly — Fri, 05 Dec 2025 20:21:35 GMT

As @gg30340 posted there is nothing you canifit is a cabinet problem but continually report a fault and hope engineer fixes it and reports back about a cabinet problem - assuming that is problem and not just the engineer thoughts