This topic

MSO - E8 No working fibre since September

refugeefromplusnet — Mon, 08 Dec 2025 10:25:37 GMT

I run a business and we have had either an unreliable or non existent fibre connection since September.

We were given the chance to "upgrade" (i.e. pay more) for a hybrid 5G router which fundamentally I object to as I pay for a working full fibre service. The hybrid is flaky and of course slow, up and down randomly.

Twice last week BT phoned me informing me that the fault was fixed. PON is still red! Yet the BT service still asks me to check router status... What a nonsense level of service.

I was informed that there was a problem with a Pole.

Openreach tell me to reach back to BT.

How / Who can I raise this to to get it fixed?

Compensation?

Re: MSO - E8 No working fibre since September

pippincp — Mon, 08 Dec 2025 10:34:34 GMT

You need to post on the BT Business form. This is for retail customers and can't help you.

BT Business

Re: MSO - E8 No working fibre since September

refugeefromplusnet — Mon, 08 Dec 2025 10:44:00 GMT

Thanks. The flats upstairs are retail customers and they have the same issue.

Re: MSO - E8 No working fibre since September

imjolly — Mon, 08 Dec 2025 13:21:36 GMT

@refugeefromplusnetwrote:
Thanks. The flats upstairs are retail customers and they have the same issue.

then it up them to report problem to their ISP there is no link from here to openreach