This topic

Fibre installation

Lyn5 — Thu, 08 Jan 2026 12:19:53 GMT

Open reach damaged our wall when the installation happened on 28th November . He took responsibility for it took photos and took our phone number and told us it would be repaired. As at today's date we have heard nothing and I do not know who to contact

Re: Fibre installation

licquorice — Thu, 08 Jan 2026 12:24:38 GMT

https://www.openreach.com/help-and-support/damage-health-and-safety#damage-to-your-property

Re: Fibre installation

Lyn5 — Thu, 08 Jan 2026 12:51:54 GMT

Thanks they say we have to pay and get it done and then they will see if they will pay. Not what we were told

Re: Fibre installation

gg30340 — Thu, 08 Jan 2026 14:16:09 GMT

If it was while doing the installation for BT you should contact and complain to BT as at the time of the damage Openreach were working as contractors on behalf of BT.

Re: Fibre installation

36ULW — Thu, 08 Jan 2026 16:30:21 GMT

Was it an Openreach Engineer or one of their Contractors?

Openreach Engineers would normally fill in a Damage Claim using an App on their phone, which then gets picked up by a Claims Team.

Contractors will usually sort out their own Damage Claims and not get Openreach involved.

Re: Fibre installation

Lyn5 — Thu, 08 Jan 2026 16:33:26 GMT

All he did was tell us take photos taken out phone number and said someone would be out

Re: Fibre installation

Lyn5 — Thu, 08 Jan 2026 16:36:54 GMT

We had no reason not to believe what he said as he told us about the damage

Damage to wall

Lyn5 — Mon, 13 Apr 2026 15:25:57 GMT

I had damaged done to my wall when they put in a new installation in November I have only today heard back from BT telling me it's open reach I have to contact . The engineer on the day took photos and said some one would come and do it they now want two quote from builders no one is going to come out for that it's a small area of plaster and a four page claim form. My arguement is BT put them in so they should deal my contract is with BT not open reach help please

Re: Damage to wall

licquorice — Mon, 13 Apr 2026 16:00:47 GMT

But BT didn't do the installation, Openreach did. Therefore any damage caused is down to Openreach to rectify.

https://www.openreach.com/help-and-support/report-damage-to-property-caused-by-Openreach