This topic

upload capped

bradhughes — Sun, 25 Jan 2026 16:11:53 GMT

Can a moderator uncap my upload speed? on the 900 package and capped at 50 upload right now and moderators on here used to uncap it for me

imjolly — Sun, 25 Jan 2026 17:59:28 GMT

The mods no longer have account access like previously so you need to phone CS 03301234150 to get package speed corrected

bradhughes — Mon, 26 Jan 2026 19:33:03 GMT

thats great because the people on the phone or live chat have absolutely no idea and tell me they only guarantee download speeds

imjolly — Tue, 27 Jan 2026 10:34:32 GMT

I have asked mods to see if they can put you in contact with someone who can reset your broadband package so you get correct up connection speed

Linzi_H — Tue, 27 Jan 2026 17:02:59 GMT

I'm going to send over a Private Message to see if I can help further.

Thanks for the heads up @imjolly

Linzi