This topic

Slow broadband and glitches a lot

Kathleen62 — Tue, 27 Jan 2026 19:23:35 GMT

Hi all

my broadband is really slow and glitching a lot any advice welcome thanks

Re: Slow broadband and glitches a lot

WSH — Tue, 27 Jan 2026 20:01:30 GMT

To get some help you are going to have to give people a bit more to go on.

For example: Are we talking about your broadband or you Wi-Fi? (People confuse the two today. While one depends on the other, they are separate systems with a separate set of problems).

When you say “slow” how fast should it be and how do you know it is slower than it should be?

Is this a new installation or has this just started on an existing installation?

Is it certain times of the day or all the time etc.?

The more detail you can give about your set up and the problem, the more likely you are to get useful answers.

Re: Slow broadband and glitches a lot

Kathleen62 — Tue, 27 Jan 2026 20:06:36 GMT

Broadband to the TV .morning freezers and very slow to react

Re: Slow broadband and glitches a lot

chrisjp — Tue, 27 Jan 2026 20:23:34 GMT

That doesn't answer WSH's questions and does not give us anything useful to help you with.

Re: Slow broadband and glitches a lot

imjolly — Tue, 27 Jan 2026 23:05:40 GMT

Is your TV connected to internet by WiFi or ethernet cable?

Re: Slow broadband and glitches a lot

Kathleen62 — Wed, 28 Jan 2026 08:02:49 GMT

WiFi it keeps going slow and sometimes say no WiFi please connect it’s not been disconnected to the tv

Re: Slow broadband and glitches a lot

Kimberlin — Wed, 28 Jan 2026 08:29:59 GMT

@Kathleen62

With respect, let us start again.

Another contributor asked you some questions about your set up, see post two, which so far you’ve chosen not to answer. Folks here are trying to assist you but your one line answers aren’t helping them to help you. Please be more specific and descriptive about the problem.

Re: Slow broadband and glitches a lot

Kathleen62 — Wed, 28 Jan 2026 08:34:17 GMT

I have just said what the problem is the WiFi keeps disconnecting the tv and my mobile sometimes says not connected when it is what else do you need to know ???

Re: Slow broadband and glitches a lot

Kathleen62 — Wed, 28 Jan 2026 08:40:30 GMT

Can I ask for some advice I have hade 2 phone called to say that openreach are no longer providing Bt optic and virgin are taking over is this true ? They said they was from BT they said they will save me money but the bill was going to be higher then what I am already paying

Re: Slow broadband and glitches a lot

Kimberlin — Wed, 28 Jan 2026 08:44:40 GMT

@Kathleen62

Who supplies your broadband and phone line and who is it that has called you and given you that information?

It read to me like you’ve had a scam call.

Re: Slow broadband and glitches a lot

WSH — Wed, 28 Jan 2026 09:21:26 GMT

Those are 99% certain to be scam calls. What they’ve said is nonsense. Do not respond to anything they want you to do. It will be a con.

As far as the TV connection goes, it’s most likely to be interference from something. The first thing to try is to go into the hub management page on 192.168.1.254 and change the wireless channel to a different channel. It’s probably the 2.4GHz channels but only you would know if it were 2.4 or 5GHz. Either way, a change of channel may help.

Re: Slow broadband and glitches a lot

Kathleen62 — Wed, 28 Jan 2026 09:30:29 GMT

Thought so I did not respond to it

Re: Slow broadband and glitches a lot

Peter_W — Wed, 28 Jan 2026 11:38:21 GMT

Welcome to the Community @Kathleen62.

I'd definitely recommend trying the channel change @WSH mentioned here.

If you're noticing issues on other devices as well, I would recommend giving our troubleshooter a try, which will run through some steps to help fix your connection, and if needs be help you get an engineer appointment or call back from our team.

Keep us posted on how you get on.

Peter