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Why can't I create an account

barbaradominey7 — Sat, 07 Feb 2026 18:16:22 GMT

Everytime I try to create an account for my bt id it keeps saying that there is a technical fault and to try again later and when I try to do it again it keeps saying that and don't know what to do as I want to see when my services are going to be active as got someone coming out on tuesday can anyone help me with what is happening please

Re: Why can't I create an account

imjolly — Sat, 07 Feb 2026 19:18:23 GMT

Have you had a previous BT account?

Have you tried phoning CS 03301234150 and they should be able to help you

Re: Why can't I create an account

Debbie_G — Mon, 09 Feb 2026 11:52:45 GMT

Hi @barbaradominey7.

Thanks for coming to the community.

I'm sorry to hear that you're seeing an error when trying to create a BT ID. As @imjolly mentioned, the best next step is to give our customer support team a call. They’ll be able to check what’s causing the error and help get your BT ID set up so you can see the details of your order and services

Debbie