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BT Smart Hub. Poor Connection

Quesada — Mon, 02 Mar 2026 09:55:51 GMT

Hi.

Has anyone else received this test report, after attempting to report a connection issue:

Its been ongoing for some time and although BT promise contact after 24 hours, I have yet to receive a call.

Re: BT Smart Hub. Poor Connection

Lesley_W — Tue, 03 Mar 2026 13:40:40 GMT

Hi @Quesada

Thanks for coming to our community.

When did you first get this message? Have you noticed any improvements since?

Lesley

Re: BT Smart Hub. Poor Connection

Quesada — Wed, 04 Mar 2026 09:02:00 GMT

Hi Lesley

I have been receiving these reports on an almost daily basis, since mid October 2025. The intermittent drops in connection continue.

Regards

John

Re: BT Smart Hub. Poor Connection

Lesley_W — Wed, 04 Mar 2026 11:02:08 GMT

Thanks for the extra info @Quesada

Has anyone called you during that time at any point?

Are these results coming to you proactively, or on the back of a test you are running?

Lesley

Re: BT Smart Hub. Poor Connection

Quesada — Thu, 05 Mar 2026 09:38:47 GMT

Hi Lesley

There has been an open fault on my account since 23rd January (VOL**************), but no one has called me.

I run the tests myself, when I experience drops in connection.

Regards

John

[MOD EDIT - REMOVED PERSONAL DETAILS FROM THE FORUM]

Re: BT Smart Hub. Poor Connection

Lesley_W — Thu, 05 Mar 2026 11:34:01 GMT

I understand why you'd be frustrated by this @Quesada

I'd definitely expect you to have had some form of communication by now if a fault has been open that long. You can see ways to make a complaint here in Our complaints code of practice. This also outlines the next steps after you've made one so that you have an idea of when you should get a resolution.

Let us know how you get on.

Lesley

Re: BT Smart Hub. Poor Connection

Quesada — Fri, 06 Mar 2026 09:28:53 GMT

Hi Lesley

I will keep you in the loop.

Regards

John