Asked to return kit after moving house, but I'm still using it

Tobster — Tue, 24 Mar 2026 15:23:33 GMT

Hello!

I've just moved house and transferred my broadband connection across to the new property. Everything works great.

I received a letter requesting to return the BT kit to BT within 60 days or I'll be charged. However, I'm still using the router that was sent to my previous property and have not been sent a new one. I can't really return this.

Has anyone else been asked for this before? If I don't return it am I likely to be charged?

Thanks

Re: Asked to return kit after moving house, but I'm still using it

licquorice — Tue, 24 Mar 2026 15:30:23 GMT

Here's an idea, call BT and explain.

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Asked to return kit after moving house, but I'm still using it

Re: Asked to return kit after moving house, but I'm still using it