This topic

Re: FTTP

Daedalus2000 — Sat, 28 Mar 2026 19:21:33 GMT

My ONT will be located downstairs in the hall. My router is upstairs at the back and supports a number of wired devices there and so can not b moved.. So each device will require its own BBU.

As a registered vulnerable customer BT have sent me a BBU Plus free-of-charge for use with one of the devices. However they don't seem to be able to send a 2nd without charging me.

I thought that in such cases vulnerable customers were supposed to get both BBUs free? BT keep saying that the upgrade to FTTP will not cost us anything....

Re: FTTP

imjolly — Sat, 28 Mar 2026 20:25:08 GMT

THE free BBU was to enable your router and ONT to continue to work so that with digital voice you would still have phone access for emergency calls during a power outage. It was not intended to run all your appliances during a power outage.

Re: FTTP

WSH — Sat, 28 Mar 2026 21:13:03 GMT

I think @Daedalus2000 meant that, as his ONT and router are in separate locations, he needs two BBUs and BT are only offerring the one, albeit with a split connector for the two devices.

Re: FTTP

imjolly — Sat, 28 Mar 2026 22:24:18 GMT

@WSH

Then for the duration of the power outage @Daedalus2000 just needs to move router next to ONT to enable calls to be made or alternatively purchase another BBU

Re: FTTP

WSH — Sat, 28 Mar 2026 22:28:01 GMT

Fair point.

Re: FTTP

Daedalus2000 — Sun, 29 Mar 2026 08:59:20 GMT

Apart from anything else, such as the sheer incovenience of having to disconnect and move a router about, the BBU Plus is listed now as 'discontinued' on the BT website and therefore can not be ordered by a customer. IMHO another example of the problems of taking a 'one size fits all' approach to customers installations

Re: FTTP

imjolly — Sun, 29 Mar 2026 09:15:51 GMT

@Daedalus2000

there are numerous other BBU units available from many sources if you find the inconvenience of moving router on the occasion of a power cut. If you have a lot of power cuts maybe you should complain to your electricity provider