This topic

Re: Flying new fibre through trees

sea2dog — Wed, 08 Apr 2026 10:02:02 GMT

I have 2 wires coming from a telegraph pole that run through a neighbour's tree in their garden to my bedroom, they have a kind of spiral end, a neighbour was using a tool to trim the tree, I opened my window to ask that he be careful as I was concerned he might pull the wires and cause issues, unfortunately I got verbal abuse from him.

My question is, is my fibre going through these wires from the pole or was that purely for landline? I don't use landline.

Inside I've an Openreach white box that connects to my small square ONT box that connects to my hub, is this anything to do with those 2 wires that run from the telegraph pole?

If they are I suppose I'd prefer my broadband to be underground. Perhaps what I see at the bottom of the wall is it running up from underground, this I'm not sure of, when I get a chance I'll take a pic of that.

Re: Flying new fibre through trees

Dasein — Wed, 08 Apr 2026 10:06:30 GMT

The cable that leads to the ONT junction box will be the fibre broadband. You will have to follow it to see where it goes.
Is your home landline connected to your broadband router (in which case you are already VOIP, or is it connected to your legacy phone sockets?

Re: Flying new fibre through trees

sea2dog — Wed, 08 Apr 2026 10:16:30 GMT

Regarding a landline, I'd imagine it's prepared and ready if I wished to have a landline but I don't really need it.

Yes, I'll have a look again to see what I can make out what's happening with the connections.

From what I recall and what makes me confused is I'm sure these 2 wires from the pole go in the direction of where the 2 boxes are that I mentioned are positioned, I'll try and follow the bottom wall connection as at the moment I'm not sure if that is my connection or not.

Re: Flying new fibre through trees

iniltous — Wed, 08 Apr 2026 10:24:50 GMT

You may have been a better advised to start a new thread rather than resurrecting this old one , but if you have an ONT and the cable to it runs through a tree on your neighbours land , then yes it’s running your FTTP service, if you have two cables but only one service chances are one of them is the old copper wire from when copper based (ADSL/FTTC) was used before FTTP was installed, following the same route from pole to house .

In general existing overhead copper service means when FTTP becomes available it is also going to be overhead from the same pole .

As far as paying (that’s you footing the bill ) to be served underground, it’s going to be expensive , just to find out you pay for a survey to establish the method and costs , and if the nearest useable lineplant that you could be served underground from is a considerable distance away ( which is usually the case with overhead service) it is likely to be in the 10’s of thousands of ££’s and hundreds of ££’s (non refundable) if you don’t priced , to get a contractual quote …that’s if your ISP will even entertain the idea and raise the appropriate overhead to underground conversion order with Openreach , most will just say it’s not possible.

Re: Flying new fibre through trees

sea2dog — Wed, 08 Apr 2026 10:33:45 GMT

@iniltous

Thanks, I fully understand.

Like I say the Internet wasn't damaged in any way from what the neighbour was doing, he did ask at first and I told him that it was ok and that I was just asking him to be careful on what he was doing, I'd imagine the tree branches weren't there when the pole was initially worked upon.

It's just a shame the neighbour acted in an aggressive behaviour when I spoke to him from my window, such as life these days unfortunately.

Re: Flying new fibre through trees

WSH — Wed, 08 Apr 2026 10:44:02 GMT

You may be able to get more information if you enter your address here:

https://www.broadbandchecker.btwholesale.com/#/ADSL

If the notes at the bottom refer to FTTP being delivered OH that means overhead. UG means underground. If it does say UG then the implication is that those wires through the tree are probably redundant.

Re: Flying new fibre through trees

Dasein — Wed, 08 Apr 2026 10:46:35 GMT

From my direct experience not always from same pole. My copper came in from the left and through the trees, my new fibre came from a different pole to the opposite side of the house, with no obstructions in its route. There is the ever present possibility that mine is wholly atypical.

Re: Flying new fibre through trees

sea2dog — Wed, 08 Apr 2026 11:45:01 GMT

@WSH

Thanks, unfortunately I don't have a telephone number as I don't use a landline, what is the access line it asks for?

Re: Flying new fibre through trees

WSH — Wed, 08 Apr 2026 12:05:30 GMT

@sea2dog That's why I said use your address. You could also use the UPRN (Unique property reference number). If you know it. You can find that here:

https://www.findmyaddress.co.uk/search

@Dasein That's why I said probably. The old copper will almost certainly be redundant by January anyway, as that is the deadline for turning off the old PSTN phone service. I believe there may be exceptions remaining but only for extremely isolated locations and they wouldn't have fibre anyway.

Re: Flying new fibre through trees

sea2dog — Wed, 08 Apr 2026 12:01:32 GMT

I found details after finding my UPRN

Re: Flying new fibre through trees

sea2dog — Wed, 08 Apr 2026 12:05:45 GMT

Exchange Product Restrictions:

FTTP Priority Exchange status N

WLR Withdrawal Y

SOADSL Restriction N

FTTP is not available

Re: Flying new fibre through trees

sea2dog — Wed, 08 Apr 2026 12:13:36 GMT

My Internet speeds I'm paying for seem fine and WiFi TV works excellent, so I guess touch wood all is good at this present time.

Re: Flying new fibre through trees

sea2dog — Wed, 08 Apr 2026 12:23:06 GMT

@WSH

As I don't have FTTP I'm not seeing anything anywhere that tells me whether I have OH or UG, so I'm guessing that it is OH and that I have overhead fibre either to the cabinet, or the wall before it enters the house?

Re: Flying new fibre through trees

WSH — Wed, 08 Apr 2026 12:23:51 GMT

Actually, that's confusing.

You talk about having an ONT box. That's Optical Network Terminal. A mains powered, wall mounted box, with lights on. If you've got one then you're on FTTP (Full Fibre).

The last line of the data you quoted says FTTP not available.

Both points can't be true, as they are contradictory.

Re: Flying new fibre through trees

sea2dog — Wed, 08 Apr 2026 12:40:16 GMT

@WSH

That's what I was thinking.

Perhaps it's old data that was brought up and also perhaps the cable I mentioned that I see up the wall shielded is the FTTP which hasn't been updated after entering the UPRN for my address?

Perhaps I need to ask BT for exact information as to what is going on?

Re: Flying new fibre through trees

iniltous — Wed, 08 Apr 2026 12:50:18 GMT

As stated something doesn’t match up , are you sure it’s an Openreach ONT inside your property, search for an image , plenty to look at on line to confirm if what you say is an ONT is actually an ONT , or if it is an ONT perhaps it’s not an Openreach FTTP ONT , but an Alternative Network provider, that would explain why the checker states no FTTP as it’s only Openreach FTTP that it shows details for , not other networks .
As you say it matter little if your neighbours garden work hasn’t affected your service.

FWIW , if an address hasn’t got Openreach FTTP available the checker site doesn’t detail the way the copper infrastructure delivers service , that’s never been the case (as it serves no purpose) it’s only when FTTP is available does the survey information appear.

Not sure why you are messing around with UPRN when you can search directly with your postal address

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

just enter your postcode and select your individual address from the drop down box

Re: Flying new fibre through trees

sea2dog — Wed, 08 Apr 2026 12:57:57 GMT

Featured products using UPRN says FTTP on demand.

Downstream line rate Mbps 1000

Upstream line rate Mbps 220

Downstream range -

Available date - Available.

Other offerings - VDSL Multicast

Available date - Available

Re: Flying new fibre through trees

imjolly — Wed, 08 Apr 2026 13:01:48 GMT

FTTP on demand is a different product to FTTP

ONT looks like this

Re: Flying new fibre through trees

sea2dog — Wed, 08 Apr 2026 13:03:41 GMT

That's the box I have.

Re: Flying new fibre through trees

sea2dog — Wed, 08 Apr 2026 13:06:07 GMT

After checking it with the new link for the address rather than the UPRN I find this:

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential OH Feed with no anticipated issues.

FTTP is available and a new ONT may be ordered.

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

Thank you for your interest