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Broadband issue

Foster2026 — Sun, 26 Apr 2026 10:36:35 GMT

Hello its been saying on bt broadband app when i test my broadband there a fault in my area and issue with broadband since Thursday 23rd 2026 and stills says will be fixed on 23rd April 2026 even thought its gone by,its 26th April 2026 now,not sure why its says that still

Re: Broadband issue

Alex_H — Mon, 27 Apr 2026 07:23:05 GMT

Hi @Foster2026,

Welcome to the BT Community

Are you still experiencing issues at the moment? When you run the test on the website or by texting HELP to 61998 do they both report the past date as well?

If you use the text option it will allow you to arrange a call back, if it is reporting the date incorrectly it would be best to speak to a guide who should be able to check for an update on the issue for you.

Alex

Re: Broadband issue

Foster2026 — Mon, 27 Apr 2026 14:23:09 GMT

Hello thanks for your help,When i test on the website it says the past date everytime and when i text help its says it will be sorted in 4 hours but still says the same thing on the website after after 4 hours thanks

Re: Broadband issue

Alex_H — Mon, 27 Apr 2026 15:24:37 GMT

@Foster2026 It does sound like the issue is still ongoing, I would recommend reaching out to our technical team via the Message or Call us options on this page and they should be able to help clear up the current status and when the issue may be resolved.

Alex

Re: Broadband issue

licquorice — Mon, 27 Apr 2026 17:05:17 GMT

@Foster2026 what, if any, problems are you experiencing?

Re: Broadband issue

Foster2026 — Mon, 27 Apr 2026 17:15:42 GMT

Hello Its a little slow at times,I have spoken to them on there messages service and they said should be sorted in 48 hours thanks ,there messages on there site didn't update thanks all for your help