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Smart Hub constantly showing orange disc lighting

KianDyker23 — Fri, 22 May 2026 07:54:16 GMT

I need some help regarding on the subject.

It started acting up 2 weeks ago and was getting poor connection regarding on bt logging i tried everything ranging from turning off https then back on, tried restarting both the modem and the hub still nothing to get a good connection and tried resetting them still nothing even got new hub still nothing.

Is anyone here able to help me get the good connection back?

Re: Smart Hub constantly showing orange disc lighting

licquorice — Fri, 22 May 2026 09:47:22 GMT

Report the fault to BT, nothing you can do

0330 1234 150

Re: Smart Hub constantly showing orange disc lighting

chrisjp — Fri, 22 May 2026 13:09:12 GMT

Do you have a full fibre (FTTP) broadband service with an ONT (what you refer to as a modem) and then the Smarthub router, or do you have a part-fibre service (FTTC) in which the Smarthub acts as both modem and router?

Re: Smart Hub constantly showing orange disc lighting

KianDyker23 — Fri, 22 May 2026 13:16:50 GMT

I have an fttp and the smarthub router