Contacting BT about upgrading Contract

DurakB — Tue, 02 Jun 2026 16:36:22 GMT

So I keep getting an email to update my contract for broadband. I click the link and log in. Then keep getting the message.

We’re working on it.

Your personalised offers didn’t load this time, but we’re working to fix it. Please check back later.

This has been going on a week. I tried to use the chat service, but it also says not able to contact an agent.

I do not use a phone, as I am pay as you go, and the cost of waiting a reply can get too high.

I cannot seem to find a way to email. I hope someone knows a way to contact them, or there’s a free phone number.

I might have to switch since I am 7 days from the end of the contract, I am currently paying double what new customers pay for same option.

Re: Contacting BT about upgrading Contract

imjolly — Tue, 02 Jun 2026 16:45:57 GMT

Phone CS 03301234150 and they will help calls from your landline are free

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Contacting BT about upgrading Contract

Re: Contacting BT about upgrading Contract