https://community.bt.com/t5/BT-Fibre-broadband/Slow/m-p/2464372#M365624 Thanks! Sat, 13 Jun 2026 21:07:25 GMT Elizakate 2026-06-13T21:07:25Z https://community.bt.com/t5/BT-Fibre-broadband/Slow/m-p/2464364#M365618 <P>For the last few days my laptop has been extremely slow in downloading. When I checked the speeds, I found that the download speed to the hub was 521 and the speed from the hub to the device was 328. why? Is that the cause of the slow download on the laptop and why has it suddenly started to happen? Is it actually possible to speak to someone at BT instead of having text messages which achieve nothing.</P> Sat, 13 Jun 2026 17:47:17 GMT https://community.bt.com/t5/BT-Fibre-broadband/Slow/m-p/2464364#M365618 Elizakate 2026-06-13T17:47:17Z https://community.bt.com/t5/BT-Fibre-broadband/Slow/m-p/2464370#M365622 <P>How is your laptop connectedto your hub? If it is via wireless then there is nothing BT can do for you no matter how long you talk to them.</P> Sat, 13 Jun 2026 19:57:11 GMT https://community.bt.com/t5/BT-Fibre-broadband/Slow/m-p/2464370#M365622 pippincp 2026-06-13T19:57:11Z https://community.bt.com/t5/BT-Fibre-broadband/Slow/m-p/2464371#M365623 <P>328Mbps is in no way slow and you certainly wouldn't notice the difference between that and 521Mbps in downloading unless you were downloading massive multi GByte files.</P> Sat, 13 Jun 2026 20:13:32 GMT https://community.bt.com/t5/BT-Fibre-broadband/Slow/m-p/2464371#M365623 licquorice 2026-06-13T20:13:32Z https://community.bt.com/t5/BT-Fibre-broadband/Slow/m-p/2464372#M365624 Thanks! Sat, 13 Jun 2026 21:07:25 GMT https://community.bt.com/t5/BT-Fibre-broadband/Slow/m-p/2464372#M365624 Elizakate 2026-06-13T21:07:25Z https://community.bt.com/t5/BT-Fibre-broadband/Slow/m-p/2464373#M365625 <P>Can you suggest why I am suddenly having trouble opening pages such as Facebook. Amazon etc?</P> Sat, 13 Jun 2026 21:10:45 GMT https://community.bt.com/t5/BT-Fibre-broadband/Slow/m-p/2464373#M365625 Elizakate 2026-06-13T21:10:45Z