Routing failure on BT/EE backbone

matthubbert100 — Sat, 13 Jun 2026 21:27:52 GMT

Hey

I'm not a BT customer but have clients affected by what I believe to be a BT specific issue (also affecting EE). There is a routing issue causing an intermittent issue trying to connect to Render.com and other associated hosted sites (I think Cloudflare is affected too). This is causing a lot of stress for myself and my clients reliant on these services.

This traceroute demonstrates the issue. You can perform this test yourself (or using a site like globalping, and select BT) you will see very intermittent results.

How do I go about having this escalated to the appropriate engineering teams?

traceroute to dashboard.render.com (216.24.57.8), 20 hops max, 60 byte packets
1 _gateway (192.168.30.1) 0.447 ms 0.348 ms
2 172.16.11.176 (172.16.11.176) 2.025 ms 1.985 ms
3 * *
4 62.172.102.224 (62.172.102.224) 2.330 ms 2.289 ms
5 62.6.200.7 (62.6.200.7) 2.397 ms 2.374 ms
6 transit1-xe-0-0-1.telehouse.ukcore.bt.net (194.72.16.179) 2.342 ms 2.316 ms
7 166-49-214-166.gia.bt.net (166.49.214.166) 2.361 ms 2.372 ms
8 166-49-135-83.gia.bt.net (166.49.135.83) 2.943 ms 3.039 ms
9 * *
10 * *
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Routing failure on BT/EE backbone