This topic

Slow

Elizakate — Sat, 13 Jun 2026 17:47:17 GMT

For the last few days my laptop has been extremely slow in downloading. When I checked the speeds, I found that the download speed to the hub was 521 and the speed from the hub to the device was 328. why? Is that the cause of the slow download on the laptop and why has it suddenly started to happen? Is it actually possible to speak to someone at BT instead of having text messages which achieve nothing.

Re: Slow

pippincp — Sat, 13 Jun 2026 19:57:11 GMT

How is your laptop connectedto your hub? If it is via wireless then there is nothing BT can do for you no matter how long you talk to them.

Re: Slow

licquorice — Sat, 13 Jun 2026 20:13:32 GMT

328Mbps is in no way slow and you certainly wouldn't notice the difference between that and 521Mbps in downloading unless you were downloading massive multi GByte files.

Re: Slow

Elizakate — Sat, 13 Jun 2026 21:07:25 GMT

Thanks!

Re: Slow

Elizakate — Sat, 13 Jun 2026 21:10:45 GMT

Can you suggest why I am suddenly having trouble opening pages such as Facebook. Amazon etc?

Re: Slow

Leanne_T — Sun, 14 Jun 2026 12:03:41 GMT

Hi @Elizakate

Thanks for coming back to the community.

If you have a slow connection when using the laptop, please try the troubleshooting in the Fix your BT Broadband connection problems page. If this continues after you've tried these steps, you can log in to your account and we'll run tests to check for any connection problem you're having and let you know what is needed.

Thanks 🙂

Leanne.

Re: Slow

Elizakate — Sun, 14 Jun 2026 15:04:14 GMT

Hi Leanne

Thanks for your reply. I went to Fix your BT Broadband connection problems page as suggested but it would not open. All that happened was a continually twirling circle. I then dug out my previous laptop and tried to connect on that one but I got the same result - a twirling circle. This would seem to indicate that the laptop itself is not the problem??

Re: Slow

imjolly — Sun, 14 Jun 2026 15:08:51 GMT

@Elizakate

I just used the link and page opened without a problem using chrome so link is ok

Re: Slow

pddco — Sun, 14 Jun 2026 15:28:20 GMT

@Elizakate As suggested you really need to connect your laptop directly to the hub with an Ethernet cable if possible and see if that improves things. If you could let us know how you got on that would be great.

Re: Slow

Elizakate — Sun, 14 Jun 2026 16:05:13 GMT

Thanks for your suggestion but I don't have a cable.😕 I am not very tech savvy at 89!! Where can I get a cable?

Re: Slow

Kodikid — Sun, 14 Jun 2026 18:20:47 GMT

Why bother?

You're already getting wifi speeds most would pray for and in all honesty you were never going to get 900mbps over wifi

Re: Slow

Elizakate — Sun, 14 Jun 2026 19:16:26 GMT

It is not the speed that is the problem. It is the fact that pages won't open. Some pages open up with no problem while others either do not open at all or if they do I cannot proceed past that page. It is most frustrating.

Re: Slow

Leanne_T — Mon, 15 Jun 2026 07:39:10 GMT

Morning @Elizakate

I understand how frustrating this would be for you when trying to open webpages.

If this is happening with multiple devices, please give us a call on 0330 1234 150 and our broadband tech guides will be happy to help and run some troubleshooting.

Please let me know how you get on 🙂

Leanne.