This topic

Ordered Broadband, not arrived.

RickyNorthcott — Fri, 19 Jun 2026 14:05:09 GMT

Hi all,

Ordered & booked Broadband, back in end if May. I should have received a new Hub before the engineer (Booked AM 19/06/26) arrived.

But it would seem neither has turned up.

Could someone advise what to do next?

Already send and email to the person we purchased the service with, but so far no reply.

Thanks

licquorice — Fri, 19 Jun 2026 14:11:05 GMT

Obviously call customer services

0330 1234 150

Are you even a BT customer, your post suggests probably not.

RickyNorthcott — Fri, 19 Jun 2026 14:23:23 GMT

My mother is a BT customer & I ordered this on her behalf.

licquorice — Fri, 19 Jun 2026 14:30:25 GMT

Then call the number I posted. Just seemed odd you had an email address, that isn't normal for BT.